Rental Shop Associate

Gunstock Mountain Resort; Gilford (NH); On-site; USD 19,000 - 26,000; Full time

Job summary

Gunstock Mountain Resort in Gilford, NH is seeking a Rentals Shop Associate to help guests gear up for their mountain adventures. You will fit and issue ski and snowboard equipment and explain rental agreements clearly.

You’ll keep the rental area welcoming and safe, provide resort information, and assist guests with any concerns in a courteous, efficient manner while staying on your feet for extended periods.

Qualifications

• Customer service or rental experience is a plus.
• Strong communication and problem-solving skills.
• Able to lift up to 25 lbs and stand for long periods.

Responsibilities

• Fit and issue rental equipment including boots, poles, helmets, and snowboards.
• Explain rental agreements clearly and professionally.
• Keep the rental area clean, organized, and welcoming.
• Provide resort information to guests and help resolve guest concerns in an efficient and hospitable manner.
• Maintain a safe work environment and conduct equipment checks.

Skills

Customer service

Communication skills

Problem-solving

Job description

Do you enjoy working in a fast-paced, guest-focused environment and love being part of the winter sports scene? Join our team as a Rental Shop Associate and help guests gear up for their mountain adventures! In this hands-on role, you'll assist guests with fitting and issuing ski and snowboard equipment, while providing friendly, knowledgeable service that makes their day on the slopes smooth and memorable.

What You'll Do:

• Fit and issue rental equipment including boots, poles, helmets, and snowboards
• Explain rental agreements clearly and professionally
• Keep the rental area clean, organized, and welcoming
• Provide resort information to guests and help resolve guest concerns in an efficient and hospitable manner
• Maintain a safe work environment and conduct equipment checks

What We're Looking For:

• Previous customer service or rental experience is a plus
• Strong communication and problem-solving skills
• Ability to crouch, lift up to 25 lbs, and remain on your feet for extended periods
• Comfortable working in a moderately noisy and occasionally chilly environment
• Must be at least 16 years of age
• A passion for skiing or snowboarding is a bonus!