Ski & Ride School Director — Lead & Elevate Experience

Schweitzer; Utah; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Mountain lifestyle

Destinations access

Season pass

Lift ticket discounts

Food/Rentals/Lessons discounts

Medical/Dental/Vision/Life insurance

Pro deals

401(k) with match

Employee assistance program

Job summary

Solitude Mountain Resort in Utah seeks a Ski & Ride School Manager to lead both on-hill and indoor staff, manage daily operations, scheduling, staffing, inventory, and budgeting with a focus on guest satisfaction and staff utilization.

The role involves recruiting and developing supervisors and instructors, upholding safety standards, coordinating with IT and mountain operations, and delivering high-quality lesson experiences throughout the season.

Qualifications

• Bachelor's degree in Recreation, Hospitality, Business Management, or related field (or equivalent experience).
• Proven experience (5 years) in a leadership role within a ski & ride school or outdoor recreation environment.
• Strong leadership, organizational skills, and ability to motivate and support teams with empathy and fairness.
• Exceptional communication and interpersonal abilities across 1:1, group, and cross-functional settings.
• In-depth knowledge of ski school operations, safety procedures, and industry best practices.
• Proficiency in Microsoft Office, Word, Excel, PowerPoint, and SharePoint.
• Understanding of HRIS, CMS and LMS programs such as RTP, Flaik, and Workday (or similar).
• Budget, schedules, and resources management experience.
• Level 2 PSIA/AASI or equivalent snow sports instruction qualification required; Level 3 preferred.

Responsibilities

• Coordinate a team of supervisors to oversee on-hill and indoor staff and manage daily operations.
• Lead and supervise all functions of the ski school, including scheduling, staffing, inventory, timekeeping, and resource allocation to optimize efficiency.
• Recruit, train, and manage a team of supervisors, instructors, and support staff; provide feedback and nurture talent.
• Uphold a guest-centric approach, ensuring high-quality lesson experiences and addressing issues promptly.
• Work with risk and safety to adhere to policies, safety standards, and regulatory requirements.
• Collaborate with IT, mountain operations, sales, and rentals to enhance employee experience and guest engagement.
• Draft revenue, labor, and expense budgets with the Snowsports Director and manage expenditures.

Skills

Leadership

Communication

Staff development

Guest service

Budget management

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

HRIS

CMS

LMS

Workday

Job description

Solitude Mountain Resort in Utah seeks a Ski & Ride School Manager to lead both on-hill and indoor staff, manage daily operations, scheduling, staffing, inventory, and budgeting with a focus on guest satisfaction and staff utilization.

The role involves recruiting and developing supervisors and instructors, upholding safety standards, coordinating with IT and mountain operations, and delivering high-quality lesson experiences throughout the season.