Ski & Ride School Manager

Schweitzer; Utah; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Mountain lifestyle

Destinations access

Season pass

Lift ticket discounts

Food/Rentals/Lessons discounts

Medical/Dental/Vision/Life insurance

Pro deals

401(k) with match

Employee assistance program

Job summary

Solitude Mountain Resort in Utah seeks a Ski & Ride School Manager to lead both on-hill and indoor staff, manage daily operations, scheduling, staffing, inventory, and budgeting with a focus on guest satisfaction and staff utilization.

The role involves recruiting and developing supervisors and instructors, upholding safety standards, coordinating with IT and mountain operations, and delivering high-quality lesson experiences throughout the season.

Qualifications

• Bachelor's degree in Recreation, Hospitality, Business Management, or related field (or equivalent experience).
• Proven experience (5 years) in a leadership role within a ski & ride school or outdoor recreation environment.
• Strong leadership, organizational skills, and ability to motivate and support teams with empathy and fairness.
• Exceptional communication and interpersonal abilities across 1:1, group, and cross-functional settings.
• In-depth knowledge of ski school operations, safety procedures, and industry best practices.
• Proficiency in Microsoft Office, Word, Excel, PowerPoint, and SharePoint.
• Understanding of HRIS, CMS and LMS programs such as RTP, Flaik, and Workday (or similar).
• Budget, schedules, and resources management experience.
• Level 2 PSIA/AASI or equivalent snow sports instruction qualification required; Level 3 preferred.

Responsibilities

• Coordinate a team of supervisors to oversee on-hill and indoor staff and manage daily operations.
• Lead and supervise all functions of the ski school, including scheduling, staffing, inventory, timekeeping, and resource allocation to optimize efficiency.
• Recruit, train, and manage a team of supervisors, instructors, and support staff; provide feedback and nurture talent.
• Uphold a guest-centric approach, ensuring high-quality lesson experiences and addressing issues promptly.
• Work with risk and safety to adhere to policies, safety standards, and regulatory requirements.
• Collaborate with IT, mountain operations, sales, and rentals to enhance employee experience and guest engagement.
• Draft revenue, labor, and expense budgets with the Snowsports Director and manage expenditures.

Skills

Leadership

Communication

Staff development

Guest service

Budget management

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

HRIS

CMS

LMS

Workday

Job description

Year Round JOB TITLE: Ski & Ride School Manager

DIVISION: Solitude Ski & Ride School

REPORTS TO: Snowsports Director

LOCATION: Solitude Ski & Ride School

CLASSIFICATION: Full-Time/ Year-Round/ Salaried

PAY RATE: $65K - $70K DOE

SPECIFIC JOB REQUIREMENTS:

• Bachelor's degree in Recreation, Hospitality, Business Management, or related field (or equivalent experience).
• Proven experience (5 years) in a leadership role within a ski & ride school or outdoor recreation environment.
• Strong leadership and organizational skills with a demonstrated ability to support, motivate, and adapt to teams effectively, reading and responding to individual needs with empathy and fairness.
• Exceptional communication and interpersonal abilities across 1:1, group, and cross-functional settings, with the ability to balance guest satisfaction and employee experience.
• In-depth knowledge of ski school operations, safety procedures, and industry best practices.
• Skilled in the use of digital tools including Microsoft Office, Word, Excel, PowerPoint, and SharePoint.
• Understanding of HRIS, CMS and LMS programs such as RTP, Flaik, and Workday (or similar).
• Proficiency in managing budgets, schedules, and resources efficiently.
• Level 2 PSIA/AASI or equivalent snow sports instruction qualification required. Level 3 preferred

JOB DUTIES AND RESPONSIBILITIES:

• Coordinate a team of supervisors to oversee on-hill and indoor staff to plan for and manage daily operations.
• Lead and supervise all functions of the ski school, including scheduling, staffing, inventory, timekeeping, and resource allocation to optimize efficiency. Employ industry best practices, synthesizing data and experience to make sound, timely decisions that forecast and plan for future business while improving staff utilization, even in fast-paced or ambiguous conditions.
• Recruit, train, and manage a team of supervisors, instructors, and support staff by selecting the right people, developing their skills, and helping new team members acclimate quickly, fostering a positive work environment and ensuring alignment with organizational goals. Lead with integrity and the resort's values, setting clear expectations and delivering honest, actionable feedback, crucial conversations, performance reviews, and assistance in the evaluation process of all operational staff.
• Uphold a guest-centric approach, overseeing the delivery of high-quality lesson experiences, ensuring guest satisfaction, and resolving any issues promptly. Take ownership and stay persistent in driving results, determining and tracking guest experience metrics throughout the season and promptly addressing issues as they arise.
• Work with the risk and safety department to adhere to policies, industry standards, and regulatory requirements. Determine and track employee and guest incidents while implementing necessary improvements.
• Work closely with counterparts in other departments such as IT, mountain operations, sales, and rentals to enhance employee experience, guest engagement, and contribute to overall business success.
• Draft revenue, labor, and expense budgets in partnership with the Snowsports Director, and manage expenditures to optimize resources while maintaining quality standards.

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail].

Perks of Working Here:

• Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts.
• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.

Solitude Mountain Resort provides staff members with healthy and positive work experience in a setting that fosters camaraderie and a feeling of being "part of the family." We are committed to our philosophy of the "Three Circle Model," which promotes taking care of the guest, taking care of the company, and taking care of each other. Not only does our commitment to this philosophy keep our guests returning year after year, but our staff members as well. It is our desire that staff members enjoy their work, while also taking the time to enjoy the great activities available in our breathtaking, natural environment. We like to have fun while providing world‑class guest service and memorable experiences to our guests and each other.

E-Verify Participation Right to Work