Lesson Sales Associate - Winter 26-27

Bear Valley Mountain Resort LLC; Bear Valley (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Housing options

Employee shuttle

Job summary

Bear Valley Mountain Resort LLC seeks a Guest Services/Reservations team member to oversee the lesson reservation desk and guest experience. You will handle phone, email, and on-site check-ins, selling same-day lessons, rentals, and tickets while greeting guests with a helpful attitude.

Full and part-time roles are available. You will work closely with Marketing, Rentals, and Guest Services to ensure a smooth guest journey from inquiry to checkout, with a focus on exceeding customer expectations

Qualifications

• Experience in customer service/sales/reservations.
• Ability to provide quality customer service and interact with guests on a professional level.
• Proficiency with Axess and Sumo point of sale systems.
• Proficiency with Microsoft applications, website navigation and CRM tools.
• Ability to maintain a positive, friendly and helpful attitude in all situations.
• Excellent communication and listening skills.
• Proven ability to work with a minimum of supervision and take initiative to address problems.

Responsibilities

• Create opportunities to invite new guests to join a ski and/or snowboard lesson.
• Effectively communicate with guests about product types, prices, offers.
• Provide timely and accurate information about products and prepare guests for their visit.
• Provide pre- and post-sales support through phone calls and email.
• Coordinate materials for new guests to prepare their first visit.
• Assist guests with inquiries, directions and other resort information.
• Respond to guest inquiries via phone and email promptly and professionally.
• Manage the Lesson Desk email and phones.
• Assist guests with e-Store purchases and take required updates.
• Check-in lesson guests onsite and assist with rentals/tickets as needed.
• Close sales at POS registers at day end following Accounting practices.
• Collaborate with Marketing, Rentals, Guest Services and other departments.

Skills

Customer service

Sales/reservations

Communication

POS systems knowledge

CRM tools

Microsoft Office

Tools

Axess POS

Sumo POS

CRM tools

Microsoft Office

Job description

This position is devoted to successfully overseeing the many aspects of the lesson reservation system and guest experience at Bear Valley Mountain Resort. This team member is responsible for providing knowledgeable and friendly sales and service from the first point of contact with the resort. This role is responsible for managing the Lesson Desk phone, email account, selling same day lessons/tickets/rentals, and greeting people as they arrive at the resort. A successful member of this team will understand and appreciate the opportunity to provide exceptional guest experience and work hard to consistently exceed customer expectations.

Full Time and Part Time positions available.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities and necessary qualifications for the position. The job description is not intended to be inclusive of all duties an individual might be asked to perform, or of all the qualifications that may be required now or in the future. Employees will not be asked to perform a task that is inherently unsafe, or they are not adequately trained to perform. Collaborative, helpful, and positive attitudes are appreciated in all work assignments.

• Create opportunities to invite new guests to join a ski and/or snowboard lesson
• Effectively communicate with guests about product types, prices, special offers
• Provide timely and accurate information about products purchased and prepare guests for their visit
• Provide pre- and post-sales support through phone calls and email communication
• Create, source and share materials with new guests to prepare them for their first visit
• Assist guests with inquiries, directions and other resort information
• Respond to all guest inquiries via phone and email in a prompt and professional manner
• Manage the Lesson Desk email account and phones
• Navigate and assist guests with e-Store purchases – make updates as required
• Check-in lesson guests when they arrive onsite and assist with other items they may need (rentals/tickets)
• Close sales at POS registers at the end of each day using best practices outlined by Accounting
• Collaborate and communicate with Marketing, Rentals, Guest Services, and other departments
• Communicate with Ski and SB School Supervisors regarding sales and inquiries
• Other duties as assigned

Skills and Competencies

• Experience in customer service/sales/reservations
• Ability to provide quality customer service and interact with guests on a professional level
• Ability to develop a thorough understanding of the Axess and Sumo point of sale systems
• Proficiency with Microsoft applications, website navigation and CRM tools
• Ability to maintain a positive, friendly and helpful attitude in all situations
• Excellent communication and listening skills
• Proven ability to work with a minimum of supervision, and take initiative to address problems

Work Schedules

Weather, snow conditions and the number of guests play a large role in the work schedule for Bear Valley Mountain Resort employees.

When conditions are normal, you may be expected to work 32 to 40 hours per week, including weekends and holidays. During busy periods – particularly the holiday periods in December, January and February – you may be expected to work additional hours and/or days.

Working Conditions

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Employees working inside can expect a noisy environment and frequent contact with guests and other resort employees.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you may be required to drive on hilly, snowpacked, and icy roads. The employee shuttle is available from select locations along highway 4 for return transport to and from work.

Uniforms

A professional appearance at Bear Valley Mountain Resort is required, and some uniform items will be provided as part of your role, including light shirt/hoody, hat and nametag.

Housing

Some shared housing options are available to qualified Bear Valley Mountain Resort employees who can pass a background check and sign a lease agreement. Please indicate whether you are interested in receiving more detailed information on housing.

The skiing/riding employee represents a model of safety for guests and fellow employees. You are required to be aware of all safety procedures, trail closures, and out-of-bounds policies of the mountain.