Ski Resort Front Desk & Guest Experience Agent

Sunday River Resort; Newry (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Affordable housing

Free ski and golf access

Lessons and rentals

Discounts on dining, lodging, retail,&

Spa discounts

Health insurance

401(k) plan

HSA match

Dental insurance

Life insurance

Vision insurance

Paid time off (PTO)

Ski and golf benefits for dependents

Job summary

Sunday River Resort in Newry, ME is seeking Front Desk Agents to warmly welcome guests, assist with reservations, share local information, and deliver a full range of hotel amenities and services. You will be on the front line, creating memorable first impressions and handling check-ins, inquiries, and special requests.

Positions include flex (FLX), full-time seasonal (FTS), part-time (PT), and temporary (Temp).

Qualifications

• High school degree or equivalent.
• Previous experience is preferred but not required.

Responsibilities

• Exceed guests' expectations throughout their stay
• Go above and beyond to satisfy guests' needs to special requests
• Assist all guests with any questions or concerns
• Check guests in with a warm and friendly demeanor
• Ensure accurate room reservations and room assignments across the hotel
• Provide information to guests regarding all Sunday River products and services
• Sell lift tickets and other products
• Assist with phone inquiries
• Run pre-arrival reports on a regular basis

Education

High school degree or equivalent

Job description

Sunday River Resort in Newry, ME is seeking Front Desk Agents to warmly welcome guests, assist with reservations, share local information, and deliver a full range of hotel amenities and services. You will be on the front line, creating memorable first impressions and handling check-ins, inquiries, and special requests.

Positions include flex (FLX), full-time seasonal (FTS), part-time (PT), and temporary (Temp).