Front Desk Agent

Sugarloaf Mountain Corporation; Newry (ME); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Affordable team member housing

Free ski and golf access

Health insurance

Job summary

Sunday River is seeking Hotel Front Desk Agents to warmly welcome guests, provide information about the resort and local area, and assist with reservations and checkout. The role includes handling special requests, selling lift tickets, and answering phone inquiries.

Positions include Flex, Full-Time Seasonal, Part-Time, and Temp roles with opportunities for growth and benefits such as housing eligibility and ski/golf access.

Qualifications

• High school diploma or equivalent required; prior experience in hospitality preferred but not required.
• Excellent customer service and communication skills; friendly demeanor expected.

Responsibilities

• Exceed guests' expectations and respond to their needs during their stay.
• Check guests in with a warm, friendly demeanor and manage reservations.
• Provide information about resort amenities and local area.
• Assist with phone inquiries and handle special requests as needed.
• Sell lift tickets and other products; settle accounts at checkout.

Skills

Guest service

Communication

Education

High school diploma or equivalent

Job description

Overview

Sunday River is seeking Hotel Front Desk Agents! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. We are seeking flex (FLX- extended season), full-time seasonal (FTS), part-time (PT), and temporary (Temp) Front Desk Agents to join us and help elevate every guest experience.

Responsibilities

• Exceed guests' expectations throughout their stay
• Go above and beyond to satisfy guests' needs to special requests
• Assist all guests with any questions or concerns
• Check guests in with a warm and friendly demeanor
• Ensure accurate room reservations and room assignments across the hotel
• Provide information to guests regarding all Sunday River products and services
• Sell lift tickets and other products
• Assist with phone inquiries
• Run pre-arrival reports on a regular basis

Qualifications

• High school degree or equivalent. Previous experience is preferred but not required.
• Must be able to perform all duties and responsibilities of the position satisfactorily.

Compensation & Benefits

• Wage s range from $15.50 to $20 per hour, depending on experience, with opportunities for professional growth and advancement.
• Eligibility for affordable Team Member housing.
• FTS, PT, and Temp Team Members receive free ski and golf access, lessons and rentals, and resort discounts for dining, lodging, retail, and spa.
• FLX (extended season) Team Members receive the above access and discounts and are also eligible for a benefits package including health insurance, 401(k) plan, HSA match, dental insurance, life insurance, vision insurance, PTO, and Ski and Golf benefits for their dependents.