Ski Resort Facilities Technician - Hands-On & Guest-Focused

Sugarloaf Mountain Corporation; Town of Montana (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free Golf Pass for you, your spouse, &

Free Scenic Lift Pass for you, your_sp

Job summary

Big Sky Resort in Montana is hiring a Facilities Maintenance Technician to support hotel rooms, condos, and public areas with plumbing, electrical, HVAC, and carpentry tasks. You’ll troubleshoot issues, perform routine preventive maintenance, and assist with large projects while delivering friendly guest service and teamwork.

The role requires hands-on repair skills, tool use, a valid driver’s license, and willingness to work weekends/holidays during peak season; on-call coverage may apply.

Qualifications

• Hands on experience with basic home, trade, or mechanical repair (plumbing, electrical, carpentry, or similar).
• Comfort using hand and power tools and troubleshooting your way through a problem.
• Strong customer service instincts and comfort interacting with guests in person, including in occupied rooms and shared spaces.
• Valid driver's license with a clean driving record.
• Willingness to work weekends and holidays during peak operational periods.
• Strong communication skills and ability to self manage tasks.
• Comfortable learning and using a digital work order system.

Responsibilities

• Execute a variety of maintenance projects in hotel rooms, condominiums, public areas, and team member only spaces.
• Perform basic plumbing repairs such as fixing leaks, unclogging drains, and replacing fixtures.
• Perform basic electrical tasks such as replacing outlets, switches, and light fixtures, under supervision as needed.
• Assist with HVAC upkeep including filter changes, basic troubleshooting, and reporting system issues to senior technicians.
• Complete carpentry and general building repairs, including drywall patching, door and hardware adjustments, and furniture repair.
• Respond promptly to work orders submitted through our maintenance tracking system and document work completed.
• Conduct routine preventive maintenance rounds to catch issues before they become guest facing problems.
• Assist with large scale maintenance projects during the off season, including room turns and property wide upgrades.
• Safely handle, store, and dispose of chemicals and hazardous materials in accordance with safety protocols.
• Interact directly and professionally with guests when entering occupied rooms or public spaces, representing the resort with courtesy and respect.
• Communicate clearly with guests and team members about the status of a repair or work order, setting expectations and following up when needed.
• Handle guest concerns or maintenance complaints calmly, escalating to a supervisor when appropriate.
• Collaborate professionally with a large, diverse maintenance staff across trades and shifts.
• Develop cross departmental relationships to support timely issue resolution.
• Support on call or after hours coverage on a rotating basis as needed during peak season.
• Actively pursue continued education, training, and relevant certifications as the resort supports trade specific growth over time.

Tools

Hand tools & power tools

Job description

Big Sky Resort in Montana is hiring a Facilities Maintenance Technician to support hotel rooms, condos, and public areas with plumbing, electrical, HVAC, and carpentry tasks. You’ll troubleshoot issues, perform routine preventive maintenance, and assist with large projects while delivering friendly guest service and teamwork.

The role requires hands-on repair skills, tool use, a valid driver’s license, and willingness to work weekends/holidays during peak season; on-call coverage may apply.