Ski Rentals Lead - Elevate Guest Experiences & Operations

Skibluemt; Palmerton (Carbon County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free season pass

Discounts on food and merchandise

Team celebrations

Job summary

Blue Mountain Resort in Palmerton, PA seeks a Rentals Supervisor to oversee the ski and snowboard rental shop, ensuring a smooth, guest-focused experience. You will supervise staff, manage inventory, and ensure equipment is sized and fitted safely for guests.

The role emphasizes leadership, timely operations, and high guest satisfaction in a fast-paced environment. Valid experience in rental operations and strong interpersonal skills are required, with opportunities to grow within the resort.

Qualifications

• Must be at least 18 years old.
• Previous ski/snowboard rental operations experience required.
• Knowledge of equipment sizing and fitting standards.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent guest service and interpersonal skills.
• Comfortable using point-of-sale and rental management systems.
• Strong organizational and time-management skills.

Responsibilities

• Oversee daily rental shop operations including opening/closing.
• Lead and schedule rental technicians and staff.
• Maintain and inventory rental equipment and inventory.
• Ensure safe, accurate equipment fitting for guests.
• Deliver high-level guest service and resolve concerns promptly.
• Coordinate with other departments for smooth guest flow.
• Use rental software to manage transactions and reporting.

Skills

Ski rental experience

Leadership

Guest service

POS systems

Staff supervision

Time management

Tools

POS software

Rental software

Job description

Blue Mountain Resort in Palmerton, PA seeks a Rentals Supervisor to oversee the ski and snowboard rental shop, ensuring a smooth, guest-focused experience. You will supervise staff, manage inventory, and ensure equipment is sized and fitted safely for guests.

The role emphasizes leadership, timely operations, and high guest satisfaction in a fast-paced environment. Valid experience in rental operations and strong interpersonal skills are required, with opportunities to grow within the resort.