Rental Supervisor

Blue Mountain Resort; Palmerton (Carbon County); On-site; USD 28,000 - 36,000; Full time

Job summary

Blue Mountain Resort in Palmerton, PA is seeking a Rentals Supervisor to lead the rental shop operations, supervise staff, manage inventory, and ensure guests are fitted safely with ski and snowboard gear.

Open/close duties, hiring/training, and cross-department coordination are included to maintain smooth guest flow and high service standards.

Qualifications

• Must have leadership experience in a fast-paced rental environment.
• Excellent guest service and interpersonal skills.
• Comfortable using point-of-sale and rental management systems.
• Strong organizational and time-management skills.

Responsibilities

• Supervise day-to-day operations of the rental department, including opening and closing procedures.
• Provide leadership and support to rental technicians and front-line staff; assist with hiring, training, and scheduling.
• Ensure all equipment is maintained, cleaned, and stored properly.
• Monitor and maintain rental inventory; report shortages or issues to Rentals Manager.
• Ensure accurate equipment fitting and adherence to safety standards.
• Deliver excellent guest service; resolve guest concerns promptly and professionally.
• Coordinate with other resort departments to ensure smooth guest flow and communication.
• Monitor and enforce safety, cleanliness, and organization in the rental area.
• Use rental software to manage guest transactions, equipment tracking, and reporting.

Skills

Leadership

Guest service

POS systems

Time management

Communication

Tools

Point-of-sale systems

Rental management software

Job description

Blue Mountain Resort
Palmerton, PA 18071, USA

Description

WHAT WE ARE LOOKING FOR: We are seeking a punctual, detail-oriented individual who thrives in a fast-paced environment and is excited for an opportunity to create guests for life. The Rentals Supervisor plays a key leadership role in ensuring a smooth, efficient, and guest-focused rental experience. This position is responsible for overseeing daily operations of the rental shop, supervising staff, maintaining inventory and equipment in a timely manner, and ensuring all guests are fitted properly and safely with ski and snowboard gear.

REQUIREMENTS:

• Must be at least 18 years of age
• Previous experience in ski or snowboard rental operations required (supervisory experience preferred)
• Knowledge of ski and snowboard equipment, sizing, and fitting standards
• Ability to lead and motivate a team in a fast-paced, high-volume environment
• Excellent guest service and interpersonal skills
• Comfortable using point-of-sale and rental management systems
• Strong organizational and time-management skills

WHAT YOU CAN EXPECT:

• Supervising day-to-day operations of the rental department, including opening and closing procedures
• Providing leadership and support to rental technicians and front-line staff; assisting with hiring, training, and scheduling
• Ensuring all equipment is maintained, cleaned, and stored properly
• Monitoring and maintaining rental inventory, reporting shortages or equipment issues to the Rentals Manager
• Ensuring accurate equipment fitting and adherence to safety standards
• Delivering excellent guest service; resolving guest concerns or complaints promptly and professionally
• Coordinating with other resort departments to ensure smooth guest flow and communication
• Monitoring and enforcing safety, cleanliness, and organization in the rental area
• Using rental software systems to manage guest transactions, equipment tracking, and reporting

WHAT WE CAN OFFER YOU:We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work!

WHY IT’S SO GREAT TO WORK FOR BLUE MOUNTAIN RESORT:Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals.Together we strive to cultivate a community based on trust and respect.

This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time.

Job offers are contingent upon successful completion of a background investigation and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.