Ski Rental Attendant

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in Hot Springs, VA, seeks a friendly Ski Rental Attendant to assist guests with rental equipment, ensure proper fitting of skis, boots, snowboards and accessories, and provide a welcoming service.

The role requires knowledge of rental options and prices, setting up the station, calculating DINs, adjusting bindings, explaining equipment usage, and greeting guests by surname when possible.

Qualifications

• High school diploma or equivalent required.
• Excellent service to internal and external customers.
• Excellent oral and written communication skills.
• Attentive to detail.
• Ability to adapt to unexpected situations.
• Flexible schedule including weekends, holidays and some evenings.

Responsibilities

• Assist guests in obtaining rental equipment.
• Be fully familiar with rental options and prices.
• Station set-up and tools.
• Calculate DINs and adjust bindings for each guest.
• Perform duties as assigned by the rental manager.
• Check each binding with a boot for each rental.
• Inform guests how to use the equipment rented.
• Provide services to guests.
• Be pleasant, smile and greet guests, using surnames when obtained.

Skills

Customer service

Communication

Attention to detail

Adaptability

Calm under pressure

Flexible schedule

Education

High school diploma or equivalent

Job description

Overview:

The Ski Rental Attendant is responsible for assisting guests in obtaining rental equipment for the Mountain Lodge Operations and is expected to ensure proper fitting for skis, boots, snowboards and accessories.

Responsibilities:

• Must have full familiarity with rental options and prices.
• Must have full knowledge of equipment uses and skis and snowboards.
• Station set-up and tools.
• Calculate dins and adjust binding for each guest.
• Perform any other duties as assigned by the rental manager.
• Check every binding with a boot for each rental.
• Inform each guest how to use the equipment rented.
• Give each guest a return slip and inform guest of ski number.
• Provide services to guests.
• Be pleasant, smile and greet all guests, using surnames when obtained.

Qualifications:

• High school diploma or equivalent.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have the ability to adapt to unexpected situations.
• Must be able to remain calm and portray a friendly demeanor in stressful situations.
• Must be able to work a flexible schedule including weekends, holidays and occasional evenings.