Ski Patrol Director: Lead Safety, Training & Guest Experience

Anchoragechamber; Anchorage, Northern (AK, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Hilltop Ski Area is seeking a Ski Patrol Director to lead all patrol operations, oversee staffing, training, scheduling, and the guest experience. You will drive safety programs, medical response, and rope rescue, while building a high-performing team and positive culture on Hilltop Mountain.

The role emphasizes leadership, problem-solving, and collaboration with HR and admin to maintain safety policies and guest satisfaction throughout the season.

Qualifications

• One-year college education or technical school, or 3+ years related experience.
• Current OEC, WFR, EMT 1 (or greater) certifications.
• Must be at least 18 years old and pass a background check.
• Ability to ski/snowboard to safely perform duties.
• Leadership experience in a patrol or similar role preferred.
• Strong guest service attitude and effective communication skills.

Responsibilities

• Hires, manages staffing and scheduling, and coaches patrol staff.
• Leads patrol training program design, scheduling, and safety during training.
• Oversees Accident Investigation Team and coordinates with senior leadership.
• Promotes guest service, teamwork, and a safety-focused culture.
• Leads winter mountain setup, trail openings, signage, and safety checks.
• Coordinates lift evacuations and mass casualty incident responses.
• Maintains incident records and reports; liaises with insurance when needed.

Skills

Leadership

Staffing & Scheduling

Training program design

Emergency response coordination

Guest service orientation

Communication

Microsoft Office

Education

One-year college or technical school

OEC

WFR

EMT-1

Tools

Snowmachines

ATVs

Patient toboggans

Job description

Hilltop Ski Area is seeking a Ski Patrol Director to lead all patrol operations, oversee staffing, training, scheduling, and the guest experience. You will drive safety programs, medical response, and rope rescue, while building a high-performing team and positive culture on Hilltop Mountain.

The role emphasizes leadership, problem-solving, and collaboration with HR and admin to maintain safety policies and guest satisfaction throughout the season.