Head of Mountain Operations and Guest Experience

Anchoragechamber; Anchorage, Northern (AK, KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Hilltop Ski Area in Alaska seeks an ambitious Assistant Director of Mountain Operations to lead guest experience across the mountain, with oversight of Lift Operations, Ski Patrol, Terrain Parks, Bike Park, and events.

You will coordinate departments, drive safety culture, manage staffing and budgets, and ensure superb mountain presentation for guests, teams, and community partners year-round.

Qualifications

• Six+ years in ski areas, mountain resorts, or related operational environments.
• Three+ years of supervisory or leadership experience.
• Valid driver’s license and ability to pass a background check.
• Strong understanding of mountain operations, guest services, risk management.

Responsibilities

• Lead guest-experience strategy across the mountain.
• Coordinate Lift Operations, Ski Patrol, Terrain Parks, Bike Park, and Events.
• Oversee grounds, trails, signage, and mountain presentation for safety and appeal.
• Plan staffing, training, and resource allocation across seasons.
• Manage safety and risk programs, incident reviews, and emergency response.
• Support budgeting, leadership meetings, and long-range planning.

Skills

Six years exp

3+ years leadership

Driver's license

Background check

Mountain ops knowledge

Cross-functional leadership

Ski Patrol/Lift Ops

Leadership

Job description

Hilltop Ski Area in Alaska seeks an ambitious Assistant Director of Mountain Operations to lead guest experience across the mountain, with oversight of Lift Operations, Ski Patrol, Terrain Parks, Bike Park, and events.

You will coordinate departments, drive safety culture, manage staffing and budgets, and ensure superb mountain presentation for guests, teams, and community partners year-round.