Ski Concierge & Guest Experience Lead

Edgewood Tahoe Resort; Stateline (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Edgewood Tahoe Resort seeks a Ski Ambassador/Concierge to develop and oversee skier services for our luxury resort in Stateline, NV. The role focuses on coordinating mountain activities, lessons, and guest guidance while maintaining strong partnerships with Heavenly Mountain offerings.

The position requires guest-facing experience, exceptional communication, and a professional demeanor to ensure memorable guest experiences and seamless collaboration with on-site rental teams and resort

Qualifications

• Minimum of 2 years of experience in guest-facing roles within ski, outdoor recreation, or related industries.
• Strong customer service orientation with the ability to multitask and maintain attention to detail.
• Excellent verbal and written communication skills.
• Professional demeanor with the ability to communicate clearly and effectively with guests and team members.
• Prior hotel or luxury hospitality experience preferred.

Responsibilities

• Develop and oversee the skier services program for Edgewood Tahoe Resort, with a focus on Heavenly Mountain partnerships and offerings.
• Coordinate and support all mountain sports activities including the skier services program, private and group lessons, mountain guides, children's ski school, transportation, and personalized mountain services.
• Serve as the primary liaison for ski-related guest inquiries, providing accurate and timely information.
• Support ski-related operations such as rentals, fittings, ski valet services, boot warming, ticketing assistance, and providing information on all regional ski resorts and services.
• Serve as a resource for guests and internal teams by maintaining knowledge of skier services.
• Collaborate with resort departments to ensure consistent and accurate communication of ski and resort information to guests.
• Address, manage, and resolve guest issues related to skier services, coordinating with internal departments and external partners as needed to ensure guest satisfaction.
• Support the Concierge Department as needed to ensure smooth and efficient resort operations.
• Perform other related duties as assigned to support the overall success of the team and business.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Flexible schedule

Hospitality experience

Job description

Edgewood Tahoe Resort seeks a Ski Ambassador/Concierge to develop and oversee skier services for our luxury resort in Stateline, NV. The role focuses on coordinating mountain activities, lessons, and guest guidance while maintaining strong partnerships with Heavenly Mountain offerings.

The position requires guest-facing experience, exceptional communication, and a professional demeanor to ensure memorable guest experiences and seamless collaboration with on-site rental teams and resort