Ski Club Membership & Guest Experience Lead

Hyatt; Vail (CO); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Free meals in colleague cafeteria for

Free parking on-site

1 hour of sick pay per 30 hours worked

Discounted & Complimentary hotel room

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Job summary

Grand Hyatt Vail is seeking a dynamic Resort Membership Sales & Guest Experience Manager to grow our exclusive Ski Club. The role focuses on generating memberships, retaining members, and delivering a seamless, personalized experience that exceeds expectations.

The ideal candidate blends sales expertise with exceptional customer service, building long‑term relationships while driving revenue and program growth in a luxury resort environment.

Qualifications

• Bachelor’s degree in Hospitality, Business, Marketing, Recreation Management, or related field preferred.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or customer relationship management experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.

Responsibilities

• Membership Sales & Business Development – generate and convert new Ski Club memberships.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and track prospects through the CRM system.

Skills

Sales

Relationship Building

Customer Service

Event Planning

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Job description

Grand Hyatt Vail is seeking a dynamic Resort Membership Sales & Guest Experience Manager to grow our exclusive Ski Club. The role focuses on generating memberships, retaining members, and delivering a seamless, personalized experience that exceeds expectations.

The ideal candidate blends sales expertise with exceptional customer service, building long‑term relationships while driving revenue and program growth in a luxury resort environment.