Ski Club Membership Sales & Member Services Manager

Grand Hyatt Vail Resort and Spa; Avon (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free meals

Free parking

Sick pay

Discounted stays

Flexible benefits

Retirement plan

Life Insurance

PTO / Paid Time Off

Global opportunities

End of Season Ski Pass

Job summary

Grand Hyatt Vail Resort and Spa in Avon, Colorado is seeking a dynamic Ski Club Membership Sales & Member Services Manager to lead membership growth and deliver a seamless, personalized experience for our exclusive Ski Club.

As a polished hospitality professional, you will combine sales expertise with exceptional customer service, build long‑term relationships with members, drive revenue, and collaborate with local partners to expand the club and enhance member loyalty within our luxury,

Qualifications

• Polished hospitality professional with sales and exceptional customer service skills.
• Proven ability to build long-term member relationships and drive revenue.

Responsibilities

• Membership Sales & Business Development
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and resort-based opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities designed to drive awareness and enrolment.

Skills

Sales & Membership

Customer service

Relationship building

CRM & Reporting

Tools

CRM system

Job description

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open‑air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options,comfortable guest rooms and warm hospitality at Vail’s premier ski‑in/ski‑out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

Grand Hyatt Vail is seeking a dynamic, relationship‑focused Ski Club Membership Sales & Member Services Manager to lead the growth and ongoing success of our exclusive Ski Club program. This individual will be responsible for generating new memberships, retaining existing members, and delivering a seamless, personalized experience that exceeds member expectations.

The ideal candidate is a polished hospitality professional who combines sales expertise with exceptional customer service skills, building long‑term relationships with members while driving revenue and programmed growth.

Key Responsibilities

• Membership Sales & Business Development
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and resort‑based opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second‑home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities designed to drive awareness and enrolment.

Hyatt is a place where high expectations aren't just met‑they are exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, diverse and inclusive culture.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on‑site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full‑Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full‑Time & Part‑Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus

This is an exciting opportunity to help shape and grow one of Vail's premier ski membership programs while creating memorable experiences for a passionate community of members. The successful candidate will play a key role in driving programme growth, enhancing member loyalty, and delivering the luxury service standards that define Grand Hyatt Vail.

Compensation: Base salary plus incentive/commission structure tied to membership sales, renewals, and retention performance.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.