Ski Club Growth & Member Experience Manager

Grand Hyatt; Vail (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free meals in colleague cafeteria

Free parking on-site

1 hour of sick pay earned for every 30

Discounted & Complimentary hotel roomN

Medical, Dental, Vision Insurance

Flexible Spending Account

Retirement Savings Plan

PTO based on hours

End of Season Ski Pass Bonus

Job summary

Grand Hyatt Vail is seeking a dynamic Ski Club Membership Sales & Member Services Manager to lead the growth and ongoing success of our exclusive Ski Club program. You will generate new memberships, retain existing members, and deliver a personalized experience that exceeds expectations.

The ideal candidate blends polished hospitality, sales expertise, and exceptional customer service to build long-term relationships, drive revenue, and promote memorable, premium experiences for members.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field preferred.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or CRM experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.

Responsibilities

• Membership Sales & Business Development: drive new memberships and growth.
• Tours and presentations highlighting Ski Club benefits and services.
• Build relationships with local businesses, residents, and visitors for memberships.
• Maintain an active sales pipeline and CRM-tracked prospects.
• Achieve monthly, quarterly, and annual membership sales goals.
• Participate in membership events and promotional activities.

Skills

Relationship Building

Luxury Service

Sales & Business Development

Member Retention

Communication & Influence

Event Planning

Organization & Attention to Detail

Revenue Focus

Team Collaboration

Education

Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field

Tools

CRM systems

Microsoft Office

Job description

Grand Hyatt Vail is seeking a dynamic Ski Club Membership Sales & Member Services Manager to lead the growth and ongoing success of our exclusive Ski Club program. You will generate new memberships, retain existing members, and deliver a personalized experience that exceeds expectations.

The ideal candidate blends polished hospitality, sales expertise, and exceptional customer service to build long-term relationships, drive revenue, and promote memorable, premium experiences for members.