Ski Boot Fitter - Guest-Focused Service

Boyne Resorts; New Hampshire; Hybrid; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Loon Mountain Resort is seeking a boots fitting associate to greet guests and guide them through proper ski and snowboard boot fitting. You will learn the store's services, promotions, and hours to provide consistent information to guests while contributing to a safe, clean, and welcoming environment.

The role emphasizes customer service, the ability to identify guests' needs quickly, and assisting with sign-in and information distribution.

Qualifikationen

• Proficient customer service skills
• Ability to guide guests to products
• Knowledge of ski/snowboard boot fitting basics

Aufgaben

• Develop a comprehensive understanding of proper fit of ski and snowboard boots.
• Greet guests and quickly identify guest’s specific needs and steer them in the appropriate direction.
• Provide directions and anticipate guest’s questions. Assist guests with sign in process.
• Maintain a positive and friendly attitude and demeanor in all interactions.
• Attend and participate in daily safety and service meetings.
• Provide trail maps, brochures and contact information.
• Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”

Kenntnisse

Customer service

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Overview

Greet and guide guests in proper fitting of ski and snowboard boots. Master Loon’s services, promotions, and hours of operations in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

Responsibilities

Develop a comprehensive understanding of proper fit of ski and snowboard boots.

Greet guests and quickly identify guest’s specific needs and steer them in the appropriate direction.

Provide directions and anticipate guest’s questions. Assist guests with sign in process.

Maintain a positive and friendly attitude and demeanor in all interactions.

Attend and participate in daily safety and service meetings.

Provide trail maps, brochures and contact information.

Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”

Qualifications

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail experience a plus.