Six-Figure Inside Sales Counselor - Family Services

Carriage Services; Matthews (NC); On-site; USD 85,000 - 150,000; Full time

Job summary

Carriage Services is hiring a Family Service Counselor - Inside Sales Representative to manage client families, guide them through funeral selections, and provide outstanding service from our Matthews location. Leads are provided via walk-in traffic and inbound calls, with a focus on honesty, integrity, and quality.

The role requires a high school diploma (or equivalent) with preferred college exposure, plus a valid driver’s license.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.

Responsibilities

• Establishes professional relationships with client families to ensure all needs are met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit cemetery locations.
• Attends services and visitations to develop relationships, ensuring excellent service and potential referrals.
• Completes required paperwork and ensures compliance with state and industry regulations.

Skills

Inside sales

Customer service

Communication

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Carriage Services is hiring a Family Service Counselor - Inside Sales Representative to manage client families, guide them through funeral selections, and provide outstanding service from our Matthews location. Leads are provided via walk-in traffic and inbound calls, with a focus on honesty, integrity, and quality.

The role requires a high school diploma (or equivalent) with preferred college exposure, plus a valid driver’s license.