Site Support Technician (Non-Exempt)

MHM Support Services; Town of Springfield (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Paid time off

Retirement match

Job summary

Mercy seeks a Service Center Technician to provide Level 1 desktop hardware, software, and peripheral support across Mercy-owned systems. You will respond to user requests, diagnose and resolve problems, and maintain a stable computing environment in a fast-paced healthcare setting.

Key duties include asset and inventory management, routine audits, software support, and basic network equipment maintenance. Local travel may be required, and you will contribute to ongoing professional development

Qualifications

• Associates degree in Computer Science, Information Systems, or related field or equivalent IT experience.
• Experience working in a complex networking and information technology environment.
• Knowledge of SCCM, Office, Active Directory, Windows OS, and security practices.
• Familiar with workstation hardware, network topologies, and protocols.
• Ability to work independently and in a team, with strong troubleshooting skills.
• Willingness to travel locally and work outside standard hours as needed.

Responsibilities

• Provide Level 1 support for desktop hardware, software, and peripherals.
• Manage asset and inventory records, perform routine audits, and support deployments/moves.
• Respond to customer questions and resolve issues to maintain a reliable computing environment.

Skills

Communication skills

Troubleshooting

Teamwork

Willingness to travel locally

Education

Associates degree or equivalent IT experience

Bachelor's degree preferred

Tools

SCCM

Windows OS

Active Directory

Networking basics

Scripting basics

Problem management tools

Job description

Find your calling at Mercy! The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

• Education/Experience: • Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
• Skills, Knowledge, Abilities: • Demonstrated ability to work in a complex networking and information technology environment.
• • Knowledge of the following items:
  • - Microsoft System Center Configuration Manager (SCCM)
  • - Microsoft Office Products
  • - Microsoft Active Directory
  • - Microsoft file systems (structure, rights, etc.)
  • - Application delivery methods
  • - Scripting (GUI and command line)
  • - Windows operating systems
  • - Microsoft based system security
• • Familiarity with:
  • - Workstation hardware platforms
  • - Network topologies and protocols
• • Ability to work alone and with a team.
• • Logic based troubleshooting skills.
• • Advanced hardware troubleshooting skills.
• • Excellent communication skills, both verbal and written.
• • Ability to travel locally as required.
• • Willingness to devote time to personal and professional development.
• • Willingness to work outside normal business hours as required to complete projects or moves.
• • Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• • Ability to troubleshoot and resolve technical support questions of customers.
• • Knowledge of networking, internal applications, voice and data communications.

Preferred Qualifications:

• Education: Bachelor's degree in computer science or information systems (or equivalent experience).
• Experience: Three years' experience in a large healthcare system.
• Cerfication: Dell Desktop Hardware Certification.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they travelled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.