Site Support Technician (Nights)

American President Lines; Fontana (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

Disability coverage

Tuition reimbursement

Job summary

CEVA Logistics in Fontana, CA is seeking a hands-on Site Support Technician to oversee day-to-day IT operations and ensure smooth facility technology services.

The role requires 1–2 years of IT support, strong Windows OS knowledge, and the ability to troubleshoot hardware/software with excellent communication skills. Some after-hours support may be needed.

Qualifications

• 1–2 years of IT support or related experience required.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Excellent communication and customer service skills.
• Ability to troubleshoot hardware and software issues independently.
• Willingness to lift and move IT equipment as needed.

Responsibilities

• Install, configure, and maintain hardware and software systems to meet operational needs.
• Provide on-site IT support for desktops, laptops, printers, scanners, and other peripherals.
• Respond to and resolve service requests and incidents in a timely manner.
• Collaborate with internal teams to understand business requirements and provide technical solutions.
• Maintain accurate documentation of installations, configurations, and support activities.
• Ensure compliance with IT policies and procedures.
• Support facility-specific applications and systems as needed.

Skills

Windows OS

Office Suite

Networking basics

Customer service

Troubleshooting

Education

High school diploma

Job description

YOUR ROLE

Are you known for your management skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to oversee ongoing customer service, focusing on the daily operations to achieve the needs of the customer.

We are seeking a hands‑on and proactive Site Support Technician (IT/IS Key User) to support our facility’s technology infrastructure. This role is responsible for installing, maintaining, and supporting IT systems and services to ensure smooth business operations. The ideal candidate will be comfortable configuring hardware and software, responding to service requests, and collaborating with cross‑functional teams.

WHAT ARE YOU GOING TO DO?

• Install, configure, and maintain hardware and software systems to meet operational needs.
• Provide on‑site IT support for desktops, laptops, printers, scanners, and other peripherals.
• Respond to and resolve service requests and incidents in a timely manner.
• Collaborate with internal teams to understand business requirements and provide technical solutions.
• Maintain accurate documentation of installations, configurations, and support activities.
• Ensure compliance with IT policies and procedures.
• Support facility‑specific applications and systems as needed.

WHAT ARE WE LOOKING FOR?

• High school diploma or equivalent required.
• 1–2 years of experience in IT support or a related field.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.
• Ability to troubleshoot hardware and software issues independently.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.
• Warehouse facility‑based role with hands‑on technical responsibilities.
• May require occasional after‑hours support or weekend availability.

WHAT DO WE HAVE TO OFFER?

• Competitive Paid Time Off, 401(k) with company match.
• Health insurance and an employee benefits platform with discounts on gym memberships, travel, car, hospitality brands, and pet insurance.
• Company paid life insurance, accident insurance, short‑ and long‑term disability coverage, and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft, and legal plan.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

EQUAL OPPORTUNITY EMPLOYER

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Information provided is true and accurate. False statements or information will result in the application voided.