2nd Shift Site Support Technician

American President Lines; Northern (KY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health plans

Life insurance

Disability coverage

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

CEVA Logistics is seeking a hands-on 2nd Shift Site Support Technician to install, maintain, and support IT systems across our Kentucky facility. You will handle desktops, laptops, printers, and peripherals while resolving incidents and supporting daily operations to keep customers connected.

The ideal candidate has a high school diploma, 1–2 years IT support experience, Windows OS expertise, basic networking, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 1–2 years IT support experience.
• Strong knowledge of Windows OS and Microsoft Office.
• Basic networking knowledge.
• Excellent communication and customer service skills.
• Able to lift and move IT equipment.

Responsibilities

• Install, configure, and maintain hardware and software systems for operations.
• Provide on-site IT support for desktops, laptops, printers, scanners and peripherals.
• Respond to and resolve service requests and incidents promptly.
• Collaborate with internal teams to understand business requirements and provide solutions.
• Maintain accurate documentation of installations, configurations and activities.
• Ensure compliance with IT policies and procedures.

Skills

Windows OS

Microsoft Office

Networking basics

Customer service

Communication

IT support

Education

High school diploma or equivalent

Job description

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585535

2nd Shift Site Support Technician

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $24.00 - $26.00/hr

Shift: Monday - Friday 3:30pm to 11:30pm

YOUR ROLE

Are you known for your management skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to oversee ongoing customer service, focusing on the daily operations to achieve the needs of the customer.

We are seeking a hands-on and proactive Site Support Technician (IT/IS Key User) to support our facility’s technology infrastructure. This role is responsible for installing, maintaining, and supporting IT systems and services to ensure smooth business operations. The ideal candidate will be comfortable configuring hardware and software, responding to service requests, and collaborating with cross-functional teams.

WHAT ARE YOU GOING TO DO?

• Install, configure, and maintain hardware and software systems to meet operational needs.
• Provide on-site IT support for desktops, laptops, printers, scanners, and other peripherals.
• Respond to and resolve service requests and incidents in a timely manner.
• Collaborate with internal teams to understand business requirements and provide technical solutions.
• Maintain accurate documentation of installations, configurations, and support activities.
• Ensure compliance with IT policies and procedures.
• Support facility-specific applications and systems as needed.

WHAT ARE WE LOOKING FOR?

• High school diploma or equivalent required.
• 1–2 years of experience in IT support or a related field.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.
• Ability to troubleshoot hardware and software issues independently.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.
• Warehouse Facility-based role with hands-on technical responsibilities.
• May require occasional after-hours support or weekend availability.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/ or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.