Site Support Staff

ALCONA HEALTH CENTER; Ossineke Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full-time 40 hours/week

Holiday and vacation leave

Health, dental, vision, and Rx

Retirement plan with advisor

Student loan forgiveness program

Job summary

Alcona Health Center in Ossineke is seeking a full-time administrative/clinical support professional to greet patients, schedule appointments, enter data into the EHR, and manage billing and insurance authorizations. You will assist providers, take vitals, support care tasks, maintain records, and help ensure timely referrals while maintaining confidentiality and accuracy across site operations.

Required: CPR, Word/Excel, and experience with an EHR; preferred MA certification or LPN license;

Qualifications

• Reliable transportation to all work sites.
• Current Basic Cardiac Life Support (BCLS) CPR certification or to be obtained within 6 months of hire.
• Preferred: Medical Assistant Certification/Registration or Licensed Practical Nurse license.
• Competency in Word and Excel.
• Proficiency in an Electronic Health Record system.

Responsibilities

• Welcomes and assists patients, families and visitors; answers questions and provides information.
• Operates the phone system, relays calls, schedules appointments for multiple sites.
• Maintains health records according to established procedures and enters new patient data into the EHR.
• Processes billings and payments, verifies charges, handles insurance authorizations, and balances daily entries.
• Schedules patient appointments, sends reminders, manages enrollment packets, and handles no‑show letters.
• Assists providers in examinations, procedures, diagnostic studies and treatment under the direction of a medical provider.
• Supports patient care tasks such as taking vital signs, recording assessments, administering medications, immunizations and supplies, drawing lab specimens, and performing basic nursing tasks.

Skills

Scheduling

Phone system

EHR data entry

Billing & payments

Word processing

Excel

Education

Medical Assistant Certification/Registration

Licensed Practical Nurse license

Tools

EHR system

Microsoft Word

Microsoft Excel

Job description

Job ID: A26-082

Location: Ossineke

About Our Family: Established in 1978, Alcona Health Center (AHC) is a non‑profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve. We offer medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Clerical Responsibilities

• Welcomes and assists patients, families and visitors; answers questions and provides information.
• Operates the phone system, relays calls, schedules appointments for multiple sites.
• Maintains health records according to established procedures and enters new patient data into the EHR.
• Processes billings and payments, verifies charges, handles insurance authorizations, and balances daily entries.
• Schedules patient appointments, sends reminders, manages enrollment packets, and handles no‑show letters.
• Operates telephone and paging system, makes collection calls as required.

Clinical Responsibilities

• Assists providers in examinations, procedures, diagnostic studies and treatment under the direction of a medical provider.
• Supports patient care tasks such as taking vital signs, recording assessments, administering medications, immunizations and supplies, drawing lab specimens, and performing basic nursing tasks.
• Reconciles medications and allergies at every visit and updates the medication module.
• Maintains cleanliness and disinfection of examination areas and equipment per infection control standards.
• Provides patient health counseling and instruction, documents all interactions in the EMR, and follows up for referrals.
• Participates in huddles, identifies scheduling opportunities, and helps manage missed appointments.

General Tasks

• Ensures accurate attendance and timekeeping.
• Maintains confidentiality of protected health information.
• Adheres to organizational rules, attends departmental meetings, and accepts other job‑related duties as required.

Required Training & Experience

• Reliable transportation to all work sites.
• Current Basic Cardiac Life Support (BCLS) CPR certification or to be obtained within 6 months of hire.
• Preferred: Medical Assistant Certification/Registration or Licensed Practical Nurse license.
• Competency in Word and Excel.
• Proficiency in an Electronic Health Record system.

Benefits

• Full‑time, 40 hours per week; negotiable starting wage based on education and experience.
• Predictable scheduling with numerous holidays, generous vacation and sick days.
• Robust Employee Assistance Program and low deductible health, vision, dental, and prescription coverage.
• Retirement savings plan with financial advisor access, FSA, and various insurance options.
• Continuing education assistance and eligibility for student loan forgiveness under the Public Service Loan Forgiveness program.

EEO Statement

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national origin, sex, age, disability, HIV status, marital status, military service, family medical history or genetic information, or any other status protected by law. We encourage applicants of all ages.