Clerical Support Staff

ALCONA HEALTH CENTER; Harbor Springs (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous vacation

Low deductible medical insurance

Retirement savings plan

Continuing Education Assistance program

Job summary

ALCONA HEALTH CENTER seeks a dedicated individual for full-time patient interaction at our Harbor Springs site. Responsibilities include assisting patients, processing billings, managing health records, and scheduling appointments. We value teamwork and aim to provide quality health care to all.

Benefits include generous vacation, low deductible health insurance, and a retirement savings plan. Applicants must possess a BCLS certification and a valid Michigan driver's license. Join us in making a lasting impact in our community!

Responsibilities

• Welcomes and assists patients, families and visitors.
• Checks patients in and out of the health centers.
• Processes billings and payments.
• Reviews medical records for completeness.
• Schedules patient appointments.
• Operates phone and paging system.

Skills

Patient Interaction

Check‑In/Check‑Out

Billing and Payments

Health Records Management

Appointment Scheduling

Telephone and Paging

Education

Current Basic Cardiac Life Support (BCLS) certification

Current Michigan driver's license and valid auto insurance

Job description

About Our Family

Established in 1978, Alcona Health Center (AHC) is a non‑profit Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers devoted to providing quality health care to all residents, regardless of their ability to pay.

Job Details

Job ID: A25-064

Location: Harbor Springs

Your Valued Contributions

• Patient Interaction – Welcomes and assists patients, families and visitors; answers questions and provides information; creates a caring yet efficient atmosphere.
• Check‑In/Check‑Out – Checks patients in and out of the health centers; greets visitors; determines nature of business; maintains waiting room safety; enters new patient data into EHR; verifies insurance and authorizations; verifies accuracy of provider charges; accepts payments.
• Billing and Payments – Processes billings and payments; prepares nursing home billings; matches daily batch report to schedule; answers patient questions about accounts; documents conversations; corrects entries and posts in the receivable module; balances end‑of‑day entries; verifies deposits.
• Health Records Management – Reviews medical records for completeness; maintains indexes in EHR and storage systems; retrieves records; trains clerical staff on record processing.
• Appointment Scheduling – Schedules patient appointments; contacts patients for rescheduling and reminders; confirms demographics; sends enrollment packets and no‑show letters; assists clinic staff with referrals and collection issues; reschedules patient load for providers.
• Telephone and Paging – Operates phone and paging system; answers calls and directs callers; relays announcements; makes collection calls as required.

Required Training & Experience

• Current Basic Cardiac Life Support (BCLS) certification.
• Current Michigan driver’s license and valid auto insurance.

We're Here For You

Work Schedule: Full time (40 hours/week) at Harbor Springs site.

Compensation: Base wage based on education and experience.

Benefits: Generous vacation, sick days, holidays; low deductible medical, Rx, vision, dental insurance; retirement savings plan, FSA, life, AD&D, short/long‑term disability insurance.

Education: Continuing Education Assistance program; potential eligibility for Public Service Loan Forgiveness.

Equal Opportunity Employer

Alcona Health Center is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to a work environment free from discrimination and harassment. All employment decisions are based on business needs and individual qualifications, without regard to any protected status.

Upon request, auxiliary aids and services will be made available to individuals with disabilities. An EOE.