Clerical Support Staff

ALCONA HEALTH CENTER; Alpena (MI); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Full-time position

Holiday, vacation & sick days

Medical, dental, vision insurance

Retirement savings plan

FSA

Life & AD&D Insurance

Disability insurance

Continuing education assistance

Student loan forgiveness program

Job summary

Alcona Health Center in Alpena, MI is seeking a full-time front desk/clerical associate to welcome patients, coordinate appointments across multiple sites, and maintain health records.

You will verify insurance, assist with billing, and support clinic staff while delivering compassionate service.

A current BCLS CPR and a Michigan driver's license are required; full benefits and continuing education opportunities are offered.

Qualifications

• Possesses a current BCLS CPR certification.
• Possesses a valid Michigan driver's license and auto insurance.
• Ability to greet patients and assist visitors

Responsibilities

• Welcomes and assists patients, their families, and visitors; answers questions and schedules appointments across multiple sites.
• Checks patients in and out; greets visitors and directs to appropriate personnel; maintains waiting room safety.
• Enters new patient data into EHR; verifies insurance and authorizations.
• Verifies and balances provider charges at checkout; processes payments.
• Processes billings and payments; matches daily batch to schedule; handles account questions.
• Maintains health records; retrieves records and trains staff in processing.
• Schedules patient appointments and sends reminders; reschedules as needed.
• Operates telephone and paging system; handles collections calls as required.

Skills

BCLS CPR

Driver's license

Auto insurance

Job description

About Our Family
Established in 1978, Alcona Health Center (AHC) is a non‑profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Job ID: A26-076

Location: Alpena

Responsibilities

• Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures.
• Checks patients in and out of the health centers.
  • Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
  • Maintains waiting room safety and informs Safety Officer.
  • Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
  • Upon check out, verifies accuracy of providers’ charges and accepts payments.
• Processes billings and payments.
  • If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers.
  • Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
  • Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed.
  • Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip.
  • Verifies accuracy of the daily deposit and sends in deposit bag to designated site at the end of the day.
• Maintains health records according to established health center procedures.
  • Reviews medical records for completeness and accuracy, verifying with health personnel as necessary.
  • Maintains indexes within electronic health record and storage and retrieval systems.
  • Retrieves health records as requested.
  • Trains clerical staff in health record processing activities.
• Schedules patient appointments.
  • Contacts patients regarding rescheduling and appointment reminders.
  • Confirms demographic information.
  • Sends new patient enrollment packets to patients prior to first appointment.
  • Sends no‑show letters to patients, referring patients to ACH care and case managers as appropriate.
  • Assists clinic staff with tasks within scope of practice, such as processing referrals, processing collection issues, and setting up medical consultations.
  • Reschedules patient load for providers.
  • Schedules follow‑up appointments for patients upon checkout.
• Operates telephone and paging system.
  • Answers telephone and responds to inquiry by directing caller to appropriate personnel.
  • Operates paging system to relay in‑house announcements or call individuals to the phone.
  • Makes collections calls as required.

Required Training & Experience

• Possesses a current Basic Cardiac Life Support (BCLS) CPR.
• Possesses a current State of Michigan driver’s license and valid automobile insurance.

Benefits

• Full‑time (40 hours/week) at Alpena Services location. Base starting wage dependent on education and experience.
• Numerous holidays, generous vacation time and sick days.
• Low deductible medical, Rx, vision & dental insurance at a minimal cost for employees.
• Retirement savings plan, FSA, Life, AD&D, & short/long term disability insurance.
• Continuing education assistance program. May qualify for student loan forgiveness under the Public Service Loan Forgiveness program.

Ready to get started? Resumes and cover letters are accepted and welcomed in addition to your completed application.

Questions can be sent to [e-mail]

Equal Employment Opportunity

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages. Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1‑800‑649‑3777. An EOE.