Site Support Staff

ALCONA HEALTH CENTER; Tuscarora Township (MI); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Low-deductible medical insurance

Vision and dental insurance

Retirement plan

Continuing education assistance

Job summary

ALCONA HEALTH CENTER is seeking a full-time Site Support Staff - Float to assist patients and providers in multiple sites. This role involves patient check-in, records maintenance, and support during clinical tasks. The ideal candidate should have BCLS certification, be proficient in Word and Excel, and preferably possess Medical Assistant Certification or a practical nurse license. Robust benefits including medical, vision, and retirement plans, with a negotiable starting wage.

Qualifications

• Ability to secure transportation for reliable attendance at multiple sites as needed.
• Current BCLS CPR certification or to be obtained within 6 months.
• Preferred medical assistant or practical nurse licenses.

Responsibilities

• Welcomes and assists patients, families, and visitors at health center.
• Operates phone system and schedules appointments across locations.
• Maintains health records per established health center procedures.
• Assists in patient care under the direction of a medical provider.

Skills

Basic Cardiac Life Support (BCLS) CPR certification

Proficiency with Word & Excel

Electronic Health Records system

Education

Medical Assistant Certification/Registration or Licensed Practical Nurse Licenses

Job description

Overview

Job ID: A25-007
Location: Indian River and other Northern locations

About Our Family: Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Position

Site Support Staff - Float

Your Valued Contributions (Responsibilities)

• Welcomes and assists patients, their families and visitors entering the health center; answers questions and provides information to create a caring yet efficient atmosphere.
• Operates the phone system for incoming, outgoing, and interoffice calls and schedules appointments for multiple sites.
• Maintains health records according to established health center procedures.
• Assists providers in the administration of patient care in assigned clinical areas; assists in examinations, procedures, diagnostic studies, and treatment under direction of a Medical Provider.
• Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies.

Clerical

• Checks patients in and out of the health centers; greets visitors and directs them to appropriate personnel.
• Maintains waiting room safety and informs Safety Coordinator.
• Enters new patient data into EHR, verifies insurance and ensures appropriate authorizations are received.
• Verifies providers’ charges at checkout and accepts payments.
• Processes billings and payments; prepares nursing home billings when applicable and matches daily batch reports to schedules.
• Responds to patient questions regarding accounts and documents conversations in notes; makes corrections or postings in the Receivable module as needed.
• Verifies and balances daily entries and deposits; ensures accuracy of daily deposits and labels deposits for the designated site at end of day.
• Maintains and retrieves health records; trains clerical staff in health record processing.
• Schedules patient appointments, sends enrollment packets to new patients, and sends no-show letters; assists clinic staff with referrals, collections, and setting up medical consultations.
• Operates telephone and paging systems and conducts in-house announcements as needed.

Clinical

• Supports and assists clinical providers and professionals; participates in huddles with provider and care team.
• Screens and responds to patient phone messages; documents task communications in EMR and coordinates with providers.
• Provides complete patient assessments, including vital signs and pre-examination procedures; collects information needed for identification and treatment of medical problems.
• Documents data and assessments in the patient record; uses IT to ensure standard documentation and compliance with laws and policies.
• Reconciles medications and allergies at every visit; updates medication and allergy lists per provider orders.
• Assists in diagnosis-related tasks with provider direction; executes medical regimens and monitors inventory as appropriate for the setting.
• Maintains cleanliness and safety of work areas; follows universal precautions and infection control practices.
• Provides patient health counseling and instruction in collaboration with the provider.
• Maintains awareness of UDS measures, MQIC guidelines, HEDIS measures, BCBS and NCQA PCMH standards; uses referenced guidelines and manuals as resources.
• Performs routine medical tasks within scope of license, including basic nursing care, injections, phlebotomy, ECGs, urinalysis, pregnancy testing and related lab tasks as directed by the provider.
• Prepares and administers medications, immunizations, and injections under provider direction; maintains equipment and sterilization accuracy.
• Conducts designated diagnostic tests as directed; responds to emergencies appropriately and notifies the appropriate personnel.
• Provides detailed patient education to patients and families as part of prescribed teaching plans.
• Handles general tasks such as answering phones, scheduling, processing referrals, and coordinating with other departments to meet patient needs.

General

• Attendance: ensures accurate recording of hours; manages paid leave and maintains reliable attendance.
• Maintains confidentiality of protected health information and adheres to organization policies.
• Attends departmental meetings and performs other job-related duties as required.

Required Training And Experience

• Ability to secure transportation for reliable attendance at multiple sites as needed.
• Current Basic Cardiac Life Support (BCLS) CPR certification or obtain within 6 months of start.
• Medical Assistant Certification/Registration or Licensed Practical Nurse Licenses preferred.
• Proficiency with Word & Excel and use of Electronic Health Records system.

We’re Here For You

• Balance: full-time work with a negotiable starting wage, predictable scheduling, holidays, and generous leave.
• Your Health: robust benefits including low-deductible medical, Rx, vision and dental insurance.
• Your Future: retirement plan, FSA, life, AD&D, and disability insurance.
• Your Education: continuing education assistance; potential eligibility for Public Service Loan Forgiveness.

Ready To Get Started?

Resumes and cover letters are welcomed in addition to your completed application. Questions can be sent to [e-mail]

Equal Employment Opportunity

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions are based on business needs, job requirements and qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, disability, HIV status, marital or family status, veteran status, or any other status protected by law. Upon request, auxiliary aids and services are available. Michigan Relay Center 1-800-649-3777. EOE.