Site Support Staff

EdAdvance; Litchfield (CT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible work schedule

Professional development support

Job summary

EdAdvance is seeking a Part-Time Site Support Staff member for the Adult Education program in Litchfield, CT. The role focuses on welcoming learners, monitoring site access, and ensuring a safe, supportive environment for adult education activities.

Responsibilities include greeting participants, signing in attendees, directing them to classrooms, and maintaining order while following all safety and site procedures. Collaboration with the Enrichment Associate and other staff is essential.

Qualifications

• Regular and consistent attendance and punctuality are essential functions of this position.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively and respectfully with adult learners, staff, and visitors.
• Ability to work independently and as part of a team.
• Ability to follow directions, procedures, and established site protocols.
• Ability to maintain confidentiality and demonstrate professionalism when working with customers and staff.
• Flexibility and willingness to perform a variety of support duties based on the needs of the assigned site.
• Ability to remain attentive and focused while completing assigned responsibilities.

Responsibilities

• Greet students, staff, visitors, and other individuals entering the program site in a welcoming and professional manner.
• Follow site procedures for student and visitor sign-in and monitor access to designated program areas.
• Direct students and visitors to the appropriate classroom, office, or program area.
• Assist with maintaining an orderly, safe, and welcoming environment at the program site.
• Follow building access, safety, and other site-specific procedures.
• Notify the Enrichment Associate or custodial staff promptly of safety concerns, building issues, unauthorized access, or other concerns that may affect program operations.
• Work cooperatively with the Enrichment Associate, instructors, and other program staff.
• Report questions, concerns, incidents, or unusual situations to the Enrichment Associate promptly.

Skills

Customer service

Interpersonal skills

Communication

Independent work

Teamwork

Confidentiality

Flexibility

Focus

Job description

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Frontline Applicant Tracking - EdAdvance

• Date Posted: 9/29/2026
• Location: EdAdvance LITCHFIELD, CT

EdAdvance is one of Connecticut's six Regional Educational Service Centers (RESCs). EdAdvance is also a partner in the RESC Alliance and works collaboratively with the other RESC groups to support state-wide initiatives.

Mission

EdAdvance, exists to promote the success of school districts and their communities.

EdAdvance is redefining what a Regional Education Service Center can be using a systemic approach � grounded in the "3C's", Connection Culture, and Customization. Focused on local and regional priorities, we are reinvesting the expertise, energy, and resources of the agency to amplify the benefit of our constituents.

A continuing commitment to quality and excellence is our standard of performance. EdAdvance has over 600 employees with facility locations in Litchfield, Danbury, Plymouth, and Torrington.

What we offer employees:

• A highly collaborative work environment
• A high employee retention rate and recognition for years of service (at 5, 10, 15, 20, 25, and 30 years)
• Comprehensive benefits package including medical and dental Insurance (30+ hours/week)
• Flexible Work Schedules
• Generous paid time off policies
• Health & wellness programs
• Reimbursement for Professional Development
• Agency-wide annual celebrations

Site Support Staff

Position Type: Part-Time, Hourly Monday/Wednesdaay 5:30 pm to 8:00 pm
Location: Litchfield, CT
Department: Adult Education

Hourly Rate:$16.94 - $22.07

Position Summary

Site Support Staff provide non-instructional support at EdAdvance Adult & Continuing Education program sites. Depending on the needs of the assigned site, responsibilities may include welcoming and directing students and visitors; monitoring site access.

Site Support Staff play an important role in creating a safe, welcoming, and supportive environment for adult learners and program staff.

Major Responsibilities

1. Student, Visitor, and Site Support

• Greet students, staff, visitors, and other individuals entering the program site in a welcoming and professional manner.
• Follow site procedures for student and visitor sign-in and monitor access to designated program areas.
• Direct students and visitors to the appropriate classroom, office, or program area.
• Assist with maintaining an orderly, safe, and welcoming environment at the program site.
• Follow building access, safety, and other site-specific procedures.
• Notify the Enrichment Associate or custodial staff promptly of safety concerns, building issues, unauthorized access, or other concerns that may affect program operations.

2. Communication and Teamwork

• Communicate respectfully and effectively with adult learners, staff, visitors, and community partners.
• Work cooperatively with the Enrichment Associate, instructors, and other program staff.
• Report questions, concerns, incidents, or unusual situations to the Enrichment Associate promptly.
• Perform other duties related to site support as assigned by the Enrichment Associate or Director.

Supervision

Site Support Staff work under the supervision of theEnrichment Associate and theDirector of Adult Education.

Qualifications

• Regular and consistent attendance and punctuality are essential functions of this position.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively and respectfully with adult learners, staff, and visitors.
• Ability to work independently and as part of a team.
• Ability to follow directions, procedures, and established site protocols.
• Ability to maintain confidentiality and demonstrate professionalism when working with customers and staff.
• Flexibility and willingness to perform a variety of support duties based on the needs of the assigned site.
• Ability to remain attentive and focused while completing assigned responsibilities.

Site Support Staff may work in classrooms, offices, common areas, and other program spaces within adult education facilities. Work assignments and responsibilities may vary based on the needs of the individual program site.

Employees are expected to follow all EdAdvance policies and procedures, as well as applicable building, safety, emergency, and program requirements.

EdAdvance does not discriminate in any of its programs, activities or employment practices on the basis of race, color, national origin, ancestry, sex, religion, age, sexual orientation, gender identity or expression, disability, veteran, marital or familial status, pregnancy, genetic information, or status as a domestic violence victim, (along with any other classification protected by law). EdAdvance further provides equal access to the Boy Scouts, Girl Scouts, and all other designated youth groups. To file a complaint of discrimination, write Director, Office of Civil Rights, U.S. Department of Education, Washington, DC 20250-9410, or the Connecticut Commission on Human Rights and Opportunities, 450 Columbus Boulevard, Hartford, CT 06103. Any person having inquiries concerning EdAdvance's compliance with its nondiscrimination policies and procedures, including compliance with Section 504, Title VI or Title IX, should contact: [e-mail]

In accordance with the Americans with Disabilities Act (ADA) and applicable state law, we provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions of this position. Applicants requiring an accommodation to complete the application or interview process should contact Human Resources.

Postings current as of 10/6/2026 11:42:56 PM CST.

Need Help?

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