Site Support Specialist

Suvoda; Conshohocken (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Job summary

Suvoda is seeking a Site Success Coordinator to support clients and clinical subjects in Conshohocken, PA. This role involves being the primary contact for site clients, assisting with operational duties, and maintaining strong client relationships.

The ideal candidate should have a Bachelor’s degree, excellent communication skills, and the ability to handle inquiries efficiently. Knowledge of Microsoft Office and fluency in multiple languages are advantageous.

Qualifications

• Fluency in English, Spanish and other languages desired.
• Experience in Microsoft Office suite required.

Responsibilities

• Serve as a point of contact for site clients and participants.
• Assist Project Managers with operational duties.
• Maintain strong relationships with clients and internal stakeholders.
• Provide ad hoc client training.
• Update customer contact information.
• Suggest improvements to process.

Skills

Excellent communication skills

Customer focus

Strong problem solving and analytical skills

Fluency in English

Fluency in Spanish

Experience in Microsoft Office suite

Initiative and ability to self-educate

Education

Bachelor's degree or equivalent experience

Job description

The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's Greenphire systems and products, assisting both internal and external clients with inquiries and daily transactional operations.

Schedule: 11:00am - 8:00pm EST.

Responsibilities

• Serve as a point of contact for site clients and participants, responding to email and phone inquiries
• Assist Project Managers with operational duties, including system access, card distribution and reporting
• Maintain strong relationships with clients and internal stakeholders
• Provide ad hoc client training
• Update customer contact information as needed
• Be a problem solver and suggest improvements to process
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

• Bachelor's degree or equivalent experience and/or training preferred
• Fluency in English, Spanish and other languages desired but not required
• Excellent communication skills
• Customer focus
• Initiative and ability to self-educate
• Strong problem solving and analytical skills
• Experience in Microsoft Office suite

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, driver's licence or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.