System Design Consultant

Suvoda; Conshohocken (Montgomery County); On-site; USD 80,000 - 110,000; Full time

Job summary

Suvoda is a global clinical trial technology company shaping digital experiences that enable sponsors and sites to take command of the complex logistics behind patient interactions in high-stakes studies.

In this role you will design IRT solutions, coordinate requirements, document specifications, and lead client and internal reviews. You will manage UAT, travel to client sites, train staff, and drive process improvements in a dynamic environment.

Qualifications

• 1 year of experience in IRT or related field preferred.
• Bachelor's degree or equivalent experience required.
• Strong interpersonal and communication skills.
• Excellent time management and organizational skills.
• Analytical and systematic thinking ability.
• Creative problem solving.
• Ability to translate technical details to non-technical users.
• Attention to detail.
• Demonstrated strong consultative skills.

Responsibilities

• Design the IRT solution to meet study requirements.
• Consult with clients to translate requirements into Suvoda software.
• Document requirements in specification templates.
• Lead internal team review of draft specifications and act as main point of contact.
• Lead client review of IRT specifications and obtain approvals by milestone date.
• Be responsible for the UAT plan, test scripts, and coordinate data setup for client UAT.
• Serve as primary design point of contact during build process.
• Lead client UAT and coordinate fixes or updates with timelines.
• Support redesigns or new features during maintenance period.
• Identify and assist with process improvements for the services department.
• Assist product team with feedback from clients and project experience.
• Travel to client sites for meetings and user training sessions.
• Assist customer care with system user support via phone and email.
• Provide training to new staff on Suvoda product and processes.
• Perform continuous risk assessments throughout project lifecycle.

Skills

Interpersonal and communication skills

Time management

Analytical thinking

Systematic thinking

Creative problem solving

Attention to detail

Consultative skills

Translate technical to non-technical

Education

Bachelor's degree or equivalent experience

Job description

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities

• Work on a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management;
• Design the IRT solution to meet the study requirements based on the clinical protocol, the Suvoda proposal/executed work order, and discussions with the client;
• Consult with clients to best understand their business requirements and act as a trusted advisor for translating these requirements into Suvoda’s software;
• Accurately and completely document all requirements in the specification template(s);
• Lead the internal team review of the draft specifications; main point of contact for the internal team for all IRT design related questions throughout the build process;
• Lead the client review of the IRT specifications and supporting documents, making any required updates and obtaining both client and internal approval by the agreed upon milestone date;
• Responsible for the UAT plan, test scripts, and coordinate all required data setup for client UAT;
• Primary point of contact for design questions (internally and externally) during the system build process;
• Lead client UAT of the IRT system, tracking any required fixes or updates; work with the project manager to determine timelines for any system updates required;
• Support any re-design of the IRT system or implementation of new features in an IRT system during the maintenance period
• Identify and assist with the implementation of process improvements for the services department;
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Travel to client sites to attend meetings and conduct user training sessions;
• Assist the customer care team with providing support to system users (as required) via the telephone and email;
• Assist with the training of new staff members on the Suvoda product and processes;
• Perform continuous risk assessments throughout the project lifecycle to identify new risks and update mitigation strategies accordingly;
• Perform other related duties as required;

Requirements

• 1 year of experience in IRT or related field preferred;
• Bachelor's degree or equivalent experience required;
• Interpersonal and communication skills;
• Time management and organizational skills;
• Analytical and systematic thinking ability;
• Creative problem solving;
• Ability to understand technical details and translate them to non-technical users;
• Attention to detail;
• Demonstrated strong consultative skills;

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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