Site Support II: Cyber Operations IT & Lab Infrastructure

SAIC; Little Rock (AR); On-site; USD 30,000 - 47,000; Full time

Job summary

SAIC is seeking a Site Support II in Little Rock, Arkansas, to help run IT operations for Cyber Operations Courses at Little Rock Air Force Base. You will join a team focused on classroom hardware, account provisioning, and software needs, with opportunities to support diverse IT systems and trainers in a defense-related setting.

The role involves hands-on hardware setup, troubleshooting across laptops, desktops, servers, networks, and printers, plus some lifting, bending, and position changes

Qualifications

• AA Degree in related discipline with 1 year of related experience, or high school with 2 years of related experience and relevant certification.
• Ability to configure laptops and workstations and support IT hardware.
• Experience with Windows and Linux operating systems and TCP/IP networking.
• Familiarity with VPNs and network devices is preferred; willingness to learn.

Responsibilities

• Ensure smooth IT operations at the schoolhouse, including classroom IT hardware setup and teardown.
• Serve as the key interface for user support on new accounts and software needs.
• Provide Tier 2 support, ticket handling, and change management.
• Diagnose, troubleshoot, repair and debug laptops/desktops, servers, networks, printers, and software.
• Oversee hardware, software, and network configurations across sites within the area.
• Install maintenance releases or hardware upgrades and test procedures.
• Identify areas for product improvement and implement upgrades to hardware/software.
• Provide feedback and customer support regarding performance issues and solutions.
• Follow supervision and instructions for routine work and new activities.

Skills

Configure laptops and workstations

Independent work in production/test

TCP/IP, routers, switches, VPNs

Windows and Linux OS

Google Cloud Platform (GCP)

Lift 50 lbs

Education

AA Degree or HS with related cert

Tools

Google Cloud Platform (GCP)

Job description

SAIC is seeking a Site Support II in Little Rock, Arkansas, to help run IT operations for Cyber Operations Courses at Little Rock Air Force Base. You will join a team focused on classroom hardware, account provisioning, and software needs, with opportunities to support diverse IT systems and trainers in a defense-related setting.

The role involves hands-on hardware setup, troubleshooting across laptops, desktops, servers, networks, and printers, plus some lifting, bending, and position changes