Site Supervisor- Queens

Essen Health Care; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a dynamic healthcare network as a Site Supervisor, where you'll play a pivotal role in enhancing patient care and operational efficiency. This position involves overseeing administrative functions, managing workflows, and leading a dedicated team to ensure compliance with healthcare regulations. You'll collaborate closely with healthcare professionals to optimize processes and improve patient satisfaction. If you're passionate about making a difference in the community and have a knack for leadership, this is the perfect opportunity for you to thrive in a supportive and impactful environment.

Qualifications

• High School Diploma required; Associate degree preferred.
• 6+ months experience in a supervisory role in a medical office.

Responsibilities

• Oversee daily operations ensuring smooth workflow and patient care.
• Manage staff schedules and maintain compliance with regulations.

Skills

Supervisory Skills

Office Workflow Management

Patient Care Coordination

Compliance Knowledge (HR, OSHA, HIPAA)

Communication Skills

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Microsoft Office

Google Suite

eCW

Job description

Company Overview: Essen Health Care is a growing community healthcare network that provides high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for homebound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management, and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

Job Summary

Summary:

As a Site Supervisor, you will be responsible for overseeing and coordinating administrative operations to ensure the efficient functioning of the facility. Your role involves managing office workflows, supervising support staff, and implementing effective organizational processes. In addition to handling day-to-day administrative tasks, you will collaborate with healthcare professionals to optimize office efficiency, manage schedules, and support the delivery of quality patient care. You will be responsible for managing site logistics, metro card distribution, and inventory control. The Medical Site Supervisor plays a crucial role in maintaining compliance with various regulations and protocols, such as HR, OSHA, HIPAA (Health Insurance Portability and Accountability), and other applicable standards.

Responsibilities

Responsibilities include but are not limited to:

• Oversee the day-to-day operations of the site, ensuring smooth workflow and efficient patient care.
• Monitor center activity and patient flow to optimize efficiency and effectiveness in patient care.
• Lead and manage a team of staff on-site, providing guidance, support, and training to foster a positive and collaborative work environment.
• Oversee front desk staff, Medical Assistant, and Clinical Assistant functions to ensure patients' needs are promptly addressed and a high level of service is maintained.
• Maintain multiple clinician and employee schedules, ensuring optimal coverage.
• Manage metro card distribution, maintaining accurate records of distribution and usage.
• Place, accept, and decline inventory orders, keeping detailed usage logs for reconciliation purposes.
• Conduct regular maintenance checks on medical equipment and ensure necessary repairs are promptly addressed.
• Monitor and enforce adherence to policies and protocols, ensuring compliance with HR, OSHA, HIPAA, and other regulatory standards.
• Audit staff timesheets prior to payroll submission to ensure accuracy and compliance.
• Ensure compliance with all applicable regulations, including HR, OSHA, HIPAA, and other standards.
• Communicate with the General Manager regularly and provide status updates on site operations.
• Collaborate with the team to continuously improve processes and enhance patient and staff satisfaction.
• Perform other duties as needed.

Qualifications

Required Qualifications:

• High School Diploma or General Education Degree (GED).
• Associate degree in healthcare administration or a related field is preferred.
• At least 6 months of experience in a supervisory role within a medical office setting.
• Proficient in using Microsoft Office and Google Suite.
• Familiarity with eCW is preferred.

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.