Site Supervisor - Prescott

Integrated Medical Services (IMS); Prescott (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Short-term disability

Long-term disability

Life insurance

PTO & 401K

Job summary

IMS Care Center in Prescott, AZ seeks a Site Supervisor for our Primary Care Department to support Physicians and clinical and non-clinical staff, ensuring smooth patient flow and high-quality care. The role involves supervising staff, scheduling, performance evaluation, and coordinating with the Practice Manager to meet goals while upholding HIPAA and patient privacy.

A high school diploma, 1–3 years of supervisory experience in a clinical setting, and strong communication are required;

Qualifications

• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a clinical setting.
• Knowledge of HIPAA guidelines and PHI protection.
• Strong organizational and teamwork abilities.

Responsibilities

• Monitor and manage timekeeping and PTO in compliance with policy.
• Supervise staff and address performance issues; assist with scheduling.
• Oversee patient intake, care coordination, documentation, and flow.
• Collaborate with Practice Manager to set goals and improve clinic operations.
• Maintain equipment, supplies, and relationships with other practices.

Skills

Communication

Independent work

Organization

Multitasking

HIPAA knowledge

Alertness

Education

Bachelor's degree in Healthcare Admin or Business Admin

Tools

MS Word

Excel

Job description

Headquartered in Phoenix, IMS Care Center is a team of employees, and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is searching for a professional, compassionate and knowledgeable individual to fill the position Site Supervisor for our Primary Care Department in Prescott, Arizona. The Site Supervisor will be responsible for assisting Physicians, clinical and non-clinical staff in providing medical care, as well as implementing and evaluating direct patient care. This position utilizes judgement and skills necessary to provide excellent patient care under the direction of the practice manager and physician(s) of the practice, to team members to ensure smooth patient flow and physician satisfaction and may assist Practice Manager with practice operations and business functions. Instill the IMS mission, vision and values in the work performed.

Responsibilities

• Monitor time to make sure employees are clocking in and out according to company policy.
• Approve time off requests and approve PTO through Time and Labor.
• Arrange for coverage for employees while they are sick/or on vacation leave.
• Encourage the employees to follow the policies and procedure of IMS and any procedures.
• Responsible for staff supervision, corrective action, and recommendations for termination.
• Assist Practice Manager in developing and enforcing staff schedules.
• Responsible for evaluating staff performance, developing standards, and ensuring basic competencies for all staff.
• Encourage employees in their job performance.
• Interview and recommend candidates for hire for open positions.
• Works with Practice Manager/Director of Operations to develop and implement goals and objectives for the clinical areas. Oversees clinical areas and ensures functions are being completed accurately and timely (including patient intake, care coordination, documentation, exam room preparation, and inventory management) .
• Provides support to Practice Manager/Director of Operations to ensure the clinic flow is smooth and efficient and that patient care needs are met.
• Addresses issues raised by Practice Manager/Director of Operations.
• Monitors schedule & daily flow and report to Practice Manager/Director of Operations.
• Maintain office supplies/equipment.
• Schedules and/or performs maintenance of equipment and/or facilities.
• Assists with Practice Manager functions in the absence of the Practice Manager when requested.
• Respond cordially and timely to the requests via email, inner office mail and phone calls from all the departments within IMS.
• Monitors task list for completion and report to the Practice Manager/Director of Operations.
• Establish credibility and a strong presence in the division.
• Present yourself professionally as a role model for the other employees.
• Maintain cordial relationships with the other practices and referring practices, hospital staff, etc.
• Continuously optimize staff roles and responsibilities to meet performance goals.
• Develop and maintain an open effective line of communication with clinical and non-clinical staff.
• Participate in Management meetings as requested.
• Support change management.
• Demonstrate knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
• Perform other duties as assigned.
• Travel may be required depending on business needs.
• Hours may vary and be outside of normal office hours depending on business needs.
• Healthcare experience required

Requirements

• High school diploma or GED required.
• A Bachelor's degree in Healthcare Administration or Business Administration preferred.
• Minimum 1-3 years' experience supervising a clinical setting.
• Supervisory experience in a clinic or hospital setting, including medical insurance, coding and reimbursement.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and to be accurate, efficient, and organized.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.
• Ability to respond to emergent or stressful situations in a calm and professional manner.
• Ability to interact with people from different backgrounds and cultures.
• Intermediate computer skills (i.e. MS Word, Excel).
• Ability to maintain good working relationships while addressing complex sensitive administrative issues.
• Must have knowledge of and follow HIPAA guidelines and secure Protected Health Information at all times.
• The ability to work in a constant state of alertness and in a safe manner.

Benefits Of Working With IMS

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Joining IMS is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.