Site Specialist I

Thermo Fisher; Indianapolis (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

Thermo Fisher Scientific in Indianapolis is seeking a detail-oriented Operations Helper to join the field service team, providing stockroom support, lab services, and on-site replenishments. This role emphasizes safety, accuracy, and customer service in a fast-paced environment.

You will stand, move, and lift up to 50 lbs, use handheld scanners, and follow SOPs while maintaining professional conduct and teamwork across customer sites.

Qualifications

• Must have high school diploma or equivalent.
• 0–1 year experience in a laboratory setting or customer service is preferred.
• Able to read, write, and speak English fluently.
• Strong communication skills and a customer‑oriented mindset.
• Ability to use handheld scanners and enter data into computer systems.

Responsibilities

• Make on-site program replenishments and disbursements; perform stockroom duties including receiving, put-away, stock rotation, cycle counts, and other functions.
• Perform laboratory services such as glassware processing, waste processing, inventory receipt/reconciliation, and direct delivery orders to end users.
• Work within computer systems to access and follow standard operating procedures.
• Proactively communicate with the supervisor about customer concerns and potential problems; address concerns within established resolution timeframes.
• May perform other responsibilities as assigned by management.

Skills

Fluent English

Customer service

Strong communication

Interpersonal skills

Data entry

Computer literacy

Handheld scanners

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Pay Range: $13.31 - $19.20

Schedule: 7:30am - 4:00pm, Monday-Friday

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

What will you do?

• Make on-site program replenishments and disbursements. Perform stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

• Perform laboratory services such as glassware processing, biological waste processing, chemical inventory receipt/reconciliation, delivery of direct shipment orders to end users/performing required deliveries

• Work within computer systems to access and follow standard operating procedures

• Proactively communicate with the supervisor any customer concerns and/or potential problems.

• Effectively address customer concerns within established resolution timeframes.

• May perform other responsibilities as assigned by management.

Education

• High school diploma or equivalent required.

Experience

0-1 Year experience within a laboratory setting preferred.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently

• Strong communication skills, with a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.

• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

• Demonstrates computer proficiency and possesses basic skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)

• Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.

• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.

• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.

• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.

• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).

• Ability to work overtime, or independently, as needed.

• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility services for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability-related technical issues will not receive a response.