Lab Concierge

Thermo Fisher; San Francisco (CA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare plans

Tuition reimbursement

Paid time off

401(k) plan

Employee stock purchase plan

Job summary

Thermo Fisher Scientific in San Francisco is seeking a Lab Support Coordinator to ensure smooth operation of equipment and services in customer labs and warehouse locations. You will coordinate maintenance, manage CMMS records, and liaise with vendors and staff to keep assets compliant and performing at a high level.

This role requires a 7:00am–5:00pm Monday–Friday schedule, strong organizational skills, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience, preferably in a laboratory, scientific, manufacturing, healthcare, or other regulated environment.
• An associate degree is preferred.
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Experience using CMMS, asset management software, or similar systems.

Responsibilities

• Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance to support reliable laboratory operations.
• Manage equipment records and service documentation in the CMMS to maintain asset information.
• Partner with laboratory staff and service providers to coordinate service activities and communicate timely updates.
• Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
• Support vendor visits while promoting compliance with site safety and security requirements.
• Provide reports and operational updates that help customers make informed decisions.
• Coordinate procurement of laboratory supplies and equipment as needed.
• Follow SOPs, GDP, and site safety requirements while maintaining audit readiness and documentation.
• Build trusted relationships with customers and colleagues and identify opportunities to improve processes and service delivery.
• Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

CMMS

Asset management software

MS Excel

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Pay Range: $22.61 - $29.77

Schedule: Must be open during operation hours: 7:00am - 5:00pm Monday-Friday

When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

A Day in the Life

• Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance to support reliable laboratory operations.
• Manage equipment records and service documentation in the Computerized Maintenance Management System (CMMS) to maintain accurate asset information.
• Partner with laboratory staff and service providers to coordinate service activities and communicate timely updates.
• Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
• Support vendor visits while promoting compliance with site safety and security requirements.
• Provide reports and operational updates that help customers make informed decisions.
• Coordinate procurement of laboratory supplies and equipment as needed.
• Follow Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), and site safety requirements while maintaining audit readiness and accurate complete documentation.
• Build trusted relationships with customers and colleagues while identifying opportunities to improve processes and service delivery.
• Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
• Perform other duties as assigned by management.

Keys to Success

Education

• High school diploma or equivalent required.
• Associate degrees in a scientific or technical discipline is preferred.

Experience

2+ years of customer service experience, preferably in a laboratory, scientific, manufacturing, healthcare, or other regulated environment. An equivalent combination of relevant education and experience will be considered in meeting the role requirements.

Knowledge, Skills, Abilities

• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Experience using CMMS, asset management software, or similar systems.
• Administrative skills to support scheduling, documentation, reporting, record management, and coordination.
• Strong organizational, communication, analytical, and problem-solving skills.
• Works effectively both independently and collaboratively in a customer-focused environment.
• Demonstrates attention to detail, adaptability, and a commitment to safety, quality, and continuous improvement.

Physical Requirements / Work Environment

• Work is performed primarily at customer laboratory, office, and warehouse locations.
• Frequent walking, standing, bending, and reaching throughout the workday.
• The position requires regular lifting of 30-40 lbs. (up to 50 lbs. occasionally).
• Use personal protective equipment (PPE), including lab coats, gloves, safety glasses, and steel-toe shoes, as required.
• Overtime work may also be necessary.

Employment Conditions

• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $24.66-$36.99.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards