Team Leader, Customer Site

ThermoFisher Scientific; Boston (MA); On-site; USD 59,000 - 89,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Employee assistance program (EAP)

Tuition reimbursement

Paid time off

Holidays

401(k)

ESPP

Job summary

Thermo Fisher Scientific is seeking an on-site supervisor for a customer-site team in our Massachussetts operations. You will oversee daily activities, procurement, inventory, and service delivery to meet contracted expectations.

You will lead cross-functional staff, implement SOPs, and drive process improvements while upholding GMP and safety standards in a fast-paced environment.

Qualifications

• 4+ years of experience in managed services in a laboratory setting.
• Experience working in a Good x Practice (GxP) environment; OSHA General Industry knowledge is a plus.
• Leadership and supervisory abilities with strong interpersonal skills.
• Strong verbal and written communication and professional demeanor.
• Proficiency with Microsoft Office; basic chemical knowledge and safety.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead a diverse cross-functional on-site lab team and manage employee lifecycle (hiring, training, performance).
• Deliver on contractual scope, develop and track business metrics, support regional manager reviews.
• Act as liaison between customer and Thermo Fisher Scientific; coordinate onsite visits and escorts.
• Write and implement SOPs, conduct site audits, and ensure annual physical inventory completion.
• Identify new opportunities and present capability reviews to the sales team and customers.
• Support safety programs, hazard identifications, inspections, and incident investigations.
• Represent Thermo Fisher Scientific professionally at customer locations.
• May perform other responsibilities as assigned by management.

Skills

Leadership

Communication

Microsoft Office

Analytical abilities

Problem solving

Education

High school diploma or equivalent

Bachelor's degree in related field preferred

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What will you do?

The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.

• Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.

• Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.

• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits

• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory

• Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.

• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives

• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.

• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively

• May perform other responsibilities as assigned by management

How will you get here?

Education

High school diploma or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

4+ years of experience in managed services in a laboratory setting required.

Experience working in Good x Practice (GxP) environment required, knowledge of OSHA General Industry requirements are also a plus.

Knowledge, Skills, Abilities

• Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.

• Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.

• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)

• Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.

• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.

• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs

• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.

• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)

• Ability to work overtime, or independently, as needed.

• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Accessibility/Disability Access

Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $59,400.00–$89,100.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.