Sr. Site Specialist

Thermo Fisher; Cambridge (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Health plans

Paid time off

Holidays

401(k) plan

Employee stock purchase plan

Job summary

Thermo Fisher Scientific is seeking a on-site inventory and service specialist to support customer sites with replenishments, deliveries, and data entry using handheld scanners. You will ensure accuracy, assist with lab services, and help maintain safety and compliance during daily activities.

Ideal candidates have 2 years of customer experience, excellent English communication, and strong teamwork. The role involves lifting and standing for long periods, with comprehensive benefits and career

Qualifications

• High school diploma or equivalent required.
• 2 years of customer experience preferred.
• Fluent English communication skills and professional demeanor.
• Ability to operate handheld scanners and basic data entry.

Responsibilities

• Use inventory/order management systems for replenishments, disbursements, receiving, put-away, stock rotation, and cycle counts.
• Perform laboratory services such as order delivery, glassware processing, waste handling, and gas cylinder changes.
• Analyze and reconcile reports to meet contractual requirements.
• Address customer concerns with supervisor and resolve within established timeframes.
• Participate in safety programs and process-improvement activities.
• May perform other responsibilities as assigned by management.

Skills

English fluency

Customer service

Interpersonal skills

Attention to detail

Safety compliance

Education

High school diploma

Tools

Handheld scanners

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials, Working at heights

Job Description

Pay Range: $19.64 - $27.10

Schedule: 8:00am - 4:30pm EST, Monday - Friday

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

What will you do?

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory Preceipt/reconciliation, and gas cylinder/tank change-outs
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

Education

High school diploma or equivalent required.

Experience

2 years of customer experience preferred, Lab experience is a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation,

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $20.62-$30.94.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards