Site Security Supervisor: Lead, Train & Protect

Workstream; Chicopee (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

PalAmerican Security is seeking a Site Supervisor to lead on-site security officers, ensuring client safety and satisfaction. This role involves coaching, training, scheduling, and evaluating performance to uphold the company’s CARE culture and service standards.

Ideal candidates have a high school diploma and at least three years of supervisory experience, with strong communication and organizational skills. Proficiency in MS Office is preferred for reporting and incident logging.

Qualifications

• High school diploma or equivalent.
• At least three years of related supervisory experience.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time management, and problem-solving abilities.
• Superior integrity, leadership, and prioritization skills.
• Ability to function well in high-paced and stressful environments.
• Proficiency in Microsoft Office Suite or related software.

Responsibilities

• Recruit, interview, hire, and train new staff
• Oversee the daily workflow and performance evaluations
• Handle discipline and termination following company policy
• Maintain security and safety of designated work area
• Patrol facility to ensure safety and security
• Provide superior customer care and manage aggressive individuals
• Keep accurate logs and write detailed incident reports
• Respond to emergency situations and conduct interviews
• Coach officers for peak performance and suggest site order changes

Skills

Communication

Leadership

Time management

Problem solving

Customer service

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

PalAmerican Security is seeking a Site Supervisor to lead on-site security officers, ensuring client safety and satisfaction. This role involves coaching, training, scheduling, and evaluating performance to uphold the company’s CARE culture and service standards.

Ideal candidates have a high school diploma and at least three years of supervisory experience, with strong communication and organizational skills. Proficiency in MS Office is preferred for reporting and incident logging.