Site Supervisor

Workstream; Chicopee (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

PalAmerican Security is seeking a Site Supervisor to lead security officers on-site, supervise, train, and drive excellent client service.

You will recruit, coach, oversee daily workflows, write incident logs, respond to emergencies, and ensure safety and satisfaction for our clients.

Qualifications

• High school diploma or equivalent.
• At least three years of related supervisory experience.

Responsibilities

• Recruit, interview, hire, and train new staff.
• Oversee the daily workflow and performance evaluations.
• Handle discipline and termination following company policy.
• Maintain security and safety of designated work area.
• Patrol facility to ensure safety and security.
• Provide superior customer care and manage aggressive individuals.
• Keep accurate logs and write detailed incident reports.
• Respond to emergency situations and conduct interviews.
• Coach officers for peak performance and suggest site order changes.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Time management

Problem solving

Leadership

Prioritization

Fast-paced environments

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

PalAmerican Security - Opening: Site Supervisor

Are you passionate about maintaining a safe and secure work environment? Do you excel in leadership roles and enjoy coaching and motivating a team to success?

Join PalAmerican Security as a Site Supervisor and be part of a team that values innovation, self-improvement, and exceeding expectations. As a highly skilled and motivated individual, you will have the opportunity to supervise, train, and lead security officers on-site, ensuring the safety and satisfaction of our clients.

Supervisory Responsibilities:

• Recruit, interview, hire, and train new staff
• Oversee the daily workflow and performance evaluations
• Handle discipline and termination following company policy

Duties/Responsibilities:

• Maintain security and safety of designated work area
• Patrol facility to ensure safety and security
• Provide superior customer care and manage aggressive individuals
• Keep accurate logs and write detailed incident reports
• Respond to emergency situations and conduct interviews
• Coach officers for peak performance and suggest site order changes

Required Skills/Abilities:

• Excellent communication, interpersonal, and customer service skills
• Strong organizational, time management, and problem-solving abilities
• Superior integrity, leadership, and prioritization skills
• Ability to function well in high-paced and stressful environments
• Passion for creating a safe and happy work environment
• Proficiency in Microsoft Office Suite or related software

Education and Experience:

• High school diploma or equivalent
• At least three years of related supervisory experience

Physical Requirements:

• Prolonged periods of standing, walking, and sitting
• Must be able to lift up to 15 pounds at times

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise. [palamerican.com]

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.
• With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members.

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.