Site SA Assistant

Empower AI Inc.; Williamsburg (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Empower AI is hiring for a Site Systems Administrator Assistant to provide on-site IT services to DoS offices across the United States. The role includes managing hardware, software, and security configurations, with focus on availability and data integrity.

Responsibilities include incident management in Service Now, updating topology diagrams and documentation, and coordinating upgrades and migrations. A Secret Clearance and 2+ years’ experience are required, with preferred ITIL and CompTIA

Qualifications

• 2+ years of experience in site systems administration or equivalent role.
• Associate's degree or equivalent required.
• Secret Security Clearance required.

Responsibilities

• Provide on-site Site Systems Administrator services to DoS offices across the United States.
• Manage installation, maintenance, and proactive monitoring of hardware and applications.
• Enforce security controls in alignment with DoS policies (AD, patching, vSphere remediation).
• Ensure data confidentiality, integrity, availability, and perform backups, restorations and purges.
• Log, manage, and resolve incidents in the ticket system (Service Now) and document configuration changes.
• Maintain up-to-date site topology diagrams, system configurations and technical documentation.

Education

2+ years

Associate's or equivalent

Secret Security Clearance

Comp TIA A+

Sec+

ITIL 4 Foundation Certification(s)

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Site Systems Administrator (SA) Assistant provides on-site SA services to specific office throughout the United States ensure we manage the assets and operations support the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilities

• In this role, you will work with the SA lead to manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
• This includes managing security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Additionally, you will be required to enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, security compliance tools.
• The SA Assistant will ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability; coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Additionally, you will log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now); initiate, track, and document all configuration changes for hardware, software, and permissions.
• You will monitor system performance for anomalies; maintain current site topology diagrams, system configurations, and comprehensive technical documentation.

Qualifications

EDUCATION AND EXPERIENCE

• 2+ years
• Associate's or equivalent
• Secret Security Clearance

PREFERRED REQUIREMENTS

• Comp TIA A+, Sec+, ITIL 4 Foundation Certification(s)

PHYSICAL REQUIREMENTS

This position requires the ability to perform the below essential functions:

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  • Travel by land or air transportation 10 % .

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.