Site SA Assistant

Empower AI Inc.; Cincinnati (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Empower AI Inc. is seeking a Site Systems Administrator (SA) Assistant to provide on-site SA services for DoS. You will assist with installation, maintenance, and monitoring of servers, network gear, and critical applications, while enforcing security controls and coordinating hardware/software upgrades across DoS sites.

The role requires 2+ years of IT/site administration and a Secret Security Clearance. Travel is involved to support DoS offices across the United States; strong documentation

Qualifications

• 2+ years of site administration/IT support experience.
• Secret Security Clearance required.

Responsibilities

• Assist SA lead to install, maintain, and monitor hardware and applications.
• Manage security patches, VIBs, and Oracle/SQL databases.
• Enforce security controls per DoS policies (AD admin, remediation).
• Ensure confidentiality, integrity, availability, and data backups/restores.
• Log and manage incidents in the ticketing system and document changes.
• Monitor system performance and maintain site topology and docs.

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Site Systems Administrator (SA) Assistant provides on-site SA services to specific office throughout the United States ensure we manage the assets and operations support the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilities

• In this role, you will work with the SA lead to manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
• This includes managing security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Additionally, you will be required to enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, security compliance tools.
• The SA Assistant will ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability; coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Additionally, you will log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now); initiate, track, and document all configuration changes for hardware, software, and permissions.
• You will monitor system performance for anomalies; maintain current site topology diagrams, system configurations, and comprehensive technical documentation.

Qualifications

EDUCATION AND EXPERIENCE

• 2+ years
• Associate's or equivalent
• Secret Security Clearance

PREFERRED REQUIREMENTS

• Comp TIA A+, Sec+, ITIL 4 Foundation Certification(s)

PHYSICAL REQUIREMENTS

This position requires the ability to perform the below essential functions:

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  • Travel by land or air transportation 10 % .

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.