Site System Administrator

Empower AI; Ogden (UT); On-site; USD 86,000 - 134,000; Full time

Job summary

Empower AI is seeking a Site Systems Administrator to deliver on-site IT services to Department of State offices across the United States. You will install, maintain, and monitor servers, networks, workstations, and applications to ensure reliable availability for government users.

The role emphasizes security, patch management, backups, and incident logging in Service Now. A Secret clearance is required; CompTIA Sec+ and ITIL 4 Foundation are preferred; 5+ years of IT experience; travel up to

Qualifications

• 5+ years of IT/related experience.
• Secret Security Clearance.
• Comp TIA Sec+, ITIL 4 Foundation Certifications preferred.

Responsibilities

• Install, maintain, and monitor hardware and applications at DoS sites.
• Manage security patches, VIBs, and Oracle/SQL databases; enforce DoS security policies.
• Ensure confidentiality, integrity, availability, and data backups; perform regular backups and restores.
• Log and resolve incidents in the Ticket Management System (Service Now) and document changes.
• Monitor system performance and maintain site topology diagrams and technical documentation.
• Provide status reporting and coordinate internal projects; promptly notify management of risks.

Education

Bachelor's in IT or related field

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Recognition

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Site Systems Administrator (SA) provides on-site SA services to specific office throughout the United States ensure we manage the assets and operations support the customer’s mission to provide IT services to DoS users enterprise wide.

• In this role, you will manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed customer applications).


• This includes managing security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases. Additionally, you will be required to enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, security compliance tools.


• The SA will ensure confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability; coordinate hardware/software upgrades, consolidations, and equipment retirements.


• Additionally, you will log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now); initiate, track, and document all configuration changes for hardware, software, and permissions.


• You will monitor system performance for anomalies; maintain current site topology diagrams, system configurations, and comprehensive technical documentation.


• The SA will provide regular status reporting on all SA activities, manage internal project coordination, and promptly notify management of risks (e.g., power outages, environmental issues) affecting IT services.

Qualifications

Education and Experience

• 5+ years


• Bachelor's in IT or related field


• Secret Security Clearance

Preferred Requirements

• Comp TIA Sec+, ITIL 4 Foundation Certification(s)

Physical Requirements

• Sitting for long periods


• Standing for long periods


• Ambulate throughout an office


• Ambulate between several buildings


• Stoop, kneel, crouch, or crawl as required


• Repeatedly lift and carry weight up to 40 pounds


• Travel by land or air transportation up to 10%

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success.

It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Empower AI is a VEVRAA Federal Contractor.

Salary Range

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $86,450.00/Yr.

Pay Band Max

USD $133,810.00/Yr.