Site Reliability & Payments Support Engineer

Fairygodboss; Phoenix (AZ); On-site; USD 70,000 - 117,000; Full time

Job summary

PNC in-office role as System Reliability & Support Specialist within the Lending Payments SRC Team, based in multiple cities including Phoenix, AZ. You will provide application support and production operations for enterprise payment systems, 24/7 readiness, and cross-functional collaboration.

The role demands strong technical troubleshooting, governance, incident management, and ITIL-aligned practices in a highly regulated financial environment, with on-site collaboration and a focus on

Qualifications

• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• Bachelor's degree in a relevant field.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation; participate in root cause analysis and corrective actions.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Skills

Application Governance

Applications Support

Hardware Maintenance

Impact Analysis

Incident Management

Incident Response

ITIL

Operating Systems

Root Cause Analysis

System Administration

Technical Troubleshooting

Education

Bachelors

Job description

PNC in-office role as System Reliability & Support Specialist within the Lending Payments SRC Team, based in multiple cities including Phoenix, AZ. You will provide application support and production operations for enterprise payment systems, 24/7 readiness, and cross-functional collaboration.

The role demands strong technical troubleshooting, governance, incident management, and ITIL-aligned practices in a highly regulated financial environment, with on-site collaboration and a focus on