Site Reliability Operations Engineer - DevEx / AI Automation

BCforward; Chandler (AZ); On-site; USD 68,000 - 97,000; Full time

Job summary

BCforward is seeking a Site Reliability Operations Engineer to join our DevEx / AI Automation initiatives. The role focuses on reliability, automation, and DevOps to support a Developer Experience Platform.

The ideal candidate has strong SRE background, incident management experience, and hands-on AI-enabled tooling to improve efficiency and resilience across cloud and on-prem environments.

Qualifications

• 5-7+ years in SRE, production operations, platform support, service management, DevOps, analytics, or related disciplines.
• Experience with major-incident management, post-incident reviews, RCA, and executive communications.
• Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio; practical use of generative AI for engineering and operations.

Responsibilities

• Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services.
• Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with executive communication.
• Advance service-management practices using ServiceNow for workflow, reporting, CMDB, and service measurement.
• Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency.
• Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk.
• Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles.
• Partner across engineering, operations, security, and service management to deliver data-driven improvements.
• Support end users through established incident, request, escalation, and service-level processes.

Skills

SRE

Incident management

Automation

DevOps

Python

PowerShell/Bash

CI/CD

Linux/Windows

Education

Bachelor's degree in Computer Science/Engineering

Master's degree (preferred)

Tools

ServiceNow

Jenkins

Ansible

Python

Azure

GitHub Copilot Studio

Job description

Job Title

Site Reliability Operations Engineer - DevEx / AI Automation

Location

Chandler, AZ / Charlotte, NC / Pennington, NJ

Duration

Contract - 12 months

Pay Range

$59.69/hr (W2)

Job ID

411043

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Site Reliability Operations Engineer - DevEx / AI Automation to join our dynamic team. The ideal candidate will have strong experience in site reliability engineering, incident and problem management, automation, DevOps, and AI-enabled developer platforms and a proven ability to improve reliability, availability, performance, and operational effectiveness for a Developer Experience Platform.

Responsibilities

• Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services.
• Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with clear executive communication.
• Advance service-management practices using platforms such as ServiceNow for workflow, reporting, CMDB, and service measurement.
• Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency.
• Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk.
• Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles.
• Partner across engineering, operations, security, and service management to deliver data-driven improvements.
• Support end users through established incident, request, escalation, and service-level processes.

Required Skills & Qualifications

• 5-7+ years in SRE, production operations, platform support, service management, DevOps, analytics, or related disciplines.
• Demonstrated experience with major-incident management, post-incident reviews, RCA, and executive communications.
• Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, including practical use of generative AI for engineering and operations.
• Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, GitHub, Python, and cloud-native automation.
• Strong understanding of SDLC, SDM pipelines, DevOps operating models, CI/CD, automated build, and deployment processes.
• Jenkins and Ansible preferred.
• Proficiency in scripting with Python, PowerShell, Bash, or Groovy and experience writing automation scripts.
• Experience with Java, .NET, and Python for application development or production support, including debugging and failure analysis.
• Linux and Windows Server administration, command-line proficiency, and enterprise monitoring tools experience.
• Service-management platform experience such as ServiceNow for workflow and reporting, including CMDB and service metrics.
• Security and access management knowledge, including vulnerability remediation, audit evidence, regulatory controls, and secure operations.
• Oracle/SQL or comparable query skills for extraction, transformation, analysis, and reporting.
• Experience with Pandas, NumPy, Matplotlib, and Seaborn preferred.
• Bachelor's or master's degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or related field, or equivalent practical experience.
• ITIL Foundation or higher certification.
• Relevant cloud, DevOps, SRE, security, or platform certifications.

Preferred Skills

• Knowledge of responsible AI and enterprise governance, including data privacy, least-privilege access, content safety, prompt‑injection mitigation, and compliance.
• Experience with capacity, performance, availability, disaster recovery, and resilience testing practices.
• Proficiency with Tableau, Power BI, D3.js, or similar for data storytelling and executive‑ready reporting.
• Experience leading service reviews, operational‑readiness assessments, reliability initiatives, and cross‑functional incident and problem management.
• Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms.
• Knowledge of user‑experience design principles for dashboards, reporting, and developer‑facing services.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting‑edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.