Site Reliability Engineering

TechDigital Group; Framingham (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

TechDigital Group is seeking a skilled Site Reliability Engineer to support large scale eCommerce platforms. The ideal candidate will have over 7 years of IT experience, especially in production systems and 24/7 support environments.

Your expertise in SRE principles, AWS, Azure, Kubernetes, and monitoring tools like New Relic will play a critical role in managing platform availability and performance. Strong incident management and troubleshooting skills are essential.

Qualifications

• 7+ years of IT experience in production systems and 24×7 support environments.
• Strong understanding of SRE principles and DevOps practices.
• Experience supporting large scale eCommerce platforms with high availability.

Responsibilities

• Manage incidents and provide L1/L2 production support.
• Conduct root cause analysis (RCA) for complex issues.
• Maintain operational oversight of monitoring tools.

Skills

SRE Engineering Principles

DevOps practices

AWS

Azure

Google Cloud

Kubernetes

Dockers

CI/CD

Terraform

New Relic

Couchbase

Job description

Mandatory skill: SRE Engineering Principles and DevOps practices, AWS, Azure, and Google, Kubernetes, Dockers, CI/CD, Terraform, New Relic, Couchbase.

Job Description

7+ years of IT experience with strong exposure to production systems and 24×7 support environments.

Solid understanding and hands on experience with Site Reliability Engineering (SRE) principles and DevOps practices.

Extensive experience supporting large scale eCommerce platforms with high availability and high transaction volumes.

Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting.

Hands on experience with monitoring and observability tools, including New Relic (APM, alerts, dashboards, performance monitoring) and Splunk; experience with additional monitoring tools is a plus.

Working knowledge of Angular applications from an operational, monitoring, and troubleshooting perspective.

Experience with CouchDB / Couchbase or other NoSQL databases.

Strong understanding of Linux systems, networking fundamentals, and application runtime diagnostics.

Strong expertise in programming languages and scripting, with hands on experience supporting automation, operational tooling, and backend troubleshooting.