Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA)

Hopper; Chicago (IL); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading travel tech company is seeking a Senior Site Reliability Engineer to enhance their platform infrastructure. This fully remote role involves building scalable tools and ensuring the reliability of systems used by millions. Ideal candidates will have a strong background in SRE and cloud technologies, particularly Google Cloud. Join a dynamic team focused on operational excellence and developer experience.

Benefits

Unlimited PTO

Carrot Cash travel stipend

100% employer-paid Medical, Dental and Vision coverage

Access to co-working space

Very generous parental leave

Qualifications

• Professional experience in SRE, DevOps, or Software Engineering.
• Strong troubleshooting skills across distributed systems.
• Hands-on experience with major cloud platforms.

Responsibilities

• Improve platform tooling to support services and teams.
• Drive automation across infrastructure components.
• Participate in incident response for platform-level issues.

Skills

Troubleshooting

Automation

Communication

Education

Bachelor's Degree

Tools

Terraform

Kubernetes

Datadog

Job description

Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA)

Join to apply for the Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA) role at Hopper.

About The Job

Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide.

Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you.

You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud, supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools, ensuring the foundation is secure, reliable, cost-efficient, and easy to use.

This Role Might Be a Great Fit If You

• Thrive on automating repetitive work and turning best practices into platform-level solutions.
• Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment.
• Have a strong bias for practical, reliable solutions over complexity and over-engineering.
• Care deeply about operational excellence: scalable systems, high availability, performance, and cost optimization.
• See developer experience as a product, and continuously look for ways to improve it.

What Would Your Day-to-day Look Like

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.
• Drive automation across key infrastructure components, reducing manual work and increasing reliability.
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.
• Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation.
• Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems.
• Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience.

An ideal candidate has:

• Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure.
• Strong troubleshooting and incident response skills across distributed systems and cloud-native environments.
• Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability.
• Clear and effective communication skills, with the ability to collaborate across engineering teams.

Cloud & Infrastructure Expertise

• Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP).
• Deep familiarity with Infrastructure as Code, preferably using Terraform.
• Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize.
• Working knowledge of Service Mesh technologies, preferably Istio.

Networking & Security

• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.
• Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation.
• Familiarity with authentication and authorization protocols and technologies.

Observability & Tooling

• Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog).
• Practical knowledge of CI/CD pipelines and deployment automation.
• Exposure to database technologies, both SQL and NoSQL.

Scripting & Automation

• Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling.

Perks And Benefits Of Working With Us

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Very generous parental leave, much above industry standards. Please ask us for details!
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer-paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan.

More About Hopper

At Hopper, we are on a mission to become the leading travel platform globally — powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). We leverage data and machine learning to bring transparency, flexibility, and savings to travelers worldwide. Our fintech solutions address pricing volatility and trip disruptions, helping people travel better and save more.

Our platform serves hundreds of millions of travelers and continues to grow. With over 120 million downloads, Hopper is ranked as the third-largest online travel agency in North America, primarily among Gen Z and millennials.

Hopper has raised over $750 million USD and is backed by major institutional investors. We are growing rapidly as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!