Site Reliability Engineer (SRE) - NC

Apex Systems; Charlotte, Northern (NC, KY); Hybrid; USD 143,270,000 - 163,328,000; Full time

Benefits offered by this job

Healthcare benefits

401K Plan

ESPP

Job summary

Everforth Apex is seeking an Infrastructure Engineer 3 – Contingent to support production engineering and site reliability for core banking platforms. You will focus on observability, automation, and platform modernization while migrating to OpenShift Container Platform (OCP).

The role combines production support, incident management, and platform improvements. The successful candidate will work in a hybrid environment, collaborating with engineering and business teams to ensure high

Qualifications

• SRE experience including monitoring, observability, alerting, and incident response.
• Salesforce platform support and administration experience.
• Automation and scripting skills (Python, Unix/Linux, Shell Scripting).
• Cloud, OpenShift, containerization, and platform engineering experience.
• Monitoring and observability tools such as Splunk, Grafana, Dynatrace, Prometheus, or AppDynamics.

Responsibilities

• Site Reliability Engineering (SRE) Support production health, stability, and platform reliability.
• Monitor enterprise applications and infrastructure.
• Develop and improve alerting strategies and operational dashboards.
• Build observability solutions and performance metrics.
• Drive improvements in uptime, reliability, and operational efficiency.
• Participate in incident response and service restoration activities.

Job description

Client: Financial Services

Job Title: Infrastructure Engineer 3 – Contingent

Role: Site Reliability Engineer (SRE) / Production Engineer

Location: Zone 2

Work Arrangement: Hybrid

Contract Length: 18mo

Bill Rate: $50 - $57/hr (OT40)

Conversion Opportunity: Yes (No sponsorship available)

Top Requirements

• Site Reliability Engineering (SRE) experience including monitoring, observability, alerting, and incident response
• Salesforce platform support and administration experience
• Automation and scripting skills (Python, Unix/Linux, Shell Scripting)
• Cloud, OpenShift, containerization, and platform engineering experience
• Monitoring and observability tools such as Splunk, Grafana, Dynatrace, Prometheus, or AppDynamics

Job Summary

In this contingent resource assignment, you will participate in moderately complex Infrastructure Engineering initiatives supporting Small Business Lending and Deposit platforms. This role focuses on production engineering, site reliability, application support, platform modernization, observability, automation, and operational excellence. The successful candidate will support critical digital banking and lending applications while helping modernize environments migrating to OpenShift Container Platform (OCP). This role combines production support, incident management, automation, Salesforce platform support, monitoring, and continuous improvement initiatives designed to enhance platform reliability and operational efficiency.

Day-to-Day Responsibilities

• Site Reliability Engineering (SRE) Support production health, stability, and platform reliability
• Monitor enterprise applications and infrastructure
• Develop and improve alerting strategies and operational dashboards
• Build observability solutions and performance metrics
• Drive improvements in uptime, reliability, and operational efficiency
• Participate in incident response and service restoration activities

Production Support & Operations

• Participate in daily production support standups
• Review offshore support handoffs and operational updates
• Investigate production incidents, alerts, and application failures
• Manage support tickets and operational escalations
• Support application deployments and infrastructure changes
• Coordinate with engineering and business teams during critical incidents

Salesforce Platform Support

• Support Salesforce-based applications and platform operations
• Troubleshoot Application Issues, Integrations, Workflows, APIs, Platform Configurations
• Support Salesforce deployment and release activities
• Assist with platform support and production stability initiatives
• Apply Salesforce security and governance standards

Monitoring & Observability

Build and maintain monitoring dashboards

• Develop operational reporting and alerting capabilities
• Utilize tools such as: Grafana, Splunk, Dynatrace, Prometheus, AppDynamics, ThousandEyes
• Identify availability, performance, and reliability risks
• Improve application and infrastructure visibility

Automation & Engineering

• Develop automation to reduce manual operational work
• Create scripting solutions using: Python, Unix/Linux, Shell
• Other scripting tools as appropriate
• Implement repeatable operational processes
• Improve deployment efficiency and operational consistency
• Support Infrastructure as Code initiatives

Infrastructure & Platform Engineering

• Support OpenShift Container Platform (OCP) environments
• Assist with cloud-based infrastructure deployments
• Participate in onboarding applications migrating to OCP
• Support containerized workloads and platform services
• Contribute to modernization and platform engineering initiatives

Incident, Problem & Change Management

• Lead and participate in Incident Management
• Problem Management
• Change Management
• Root Cause Analysis
• Document incident timelines and corrective actions
• Drive long-term solutions to recurring issues
• Partner with stakeholders to improve operational processes

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program)
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program, certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• Certification discounts and other perks to associations that include CompTIA and IIBA

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.