Site Reliability Engineer, Sr Lead

FIS Management Services; Jacksonville (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Internal career growth opportunities

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Job summary

FIS Management Services seeks a Senior Lead Site Reliability Engineer to design, build and operate highly available, low-latency payment platforms. This senior, hands-on role spans distributed systems, cloud observability and reliability engineering to improve stability, performance and security across large-scale financial transactions.

You will collaborate with engineering, development and infrastructure teams while delivering measurable reliability improvements and operational efficiency,

Qualifications

• Deep software engineering expertise designing, building and operating large-scale, distributed, API-driven systems in production.
• Strong CI/CD experience with Azure DevOps, GitHub Actions, Jenkins or Harness, including pipeline design and deployment automation.
• Expertise in observability and reliability using Prometheus, Grafana, Datadog, Splunk or Elastic Stack.
• Cloud experience with AWS, Azure or GCP, including IaC and cloud-native design patterns.
• Hands-on experience with Linux and Windows in complex enterprise environments, operating mission-critical platforms.

Responsibilities

• Design and implement reliability architecture and engineering standards for scalable services and infrastructure.
• Build and evolve observability capabilities with metrics, logs and traces to monitor health and customer experience.
• Improve SRE practices: error budgets, capacity modeling, resilience testing, and deployment readiness.
• Architect automation and self-service capabilities; design CI/CD pipelines, deployment automation and rollback strategies.
• Troubleshoot production issues, perform root-cause analysis and drive long-term reliability improvements.

Skills

Distributed systems design

Linux/Windows administration

Programming experience

Tools

Azure DevOps

GitHub Actions

Jenkins

Harness

Prometheus

Grafana

Datadog

Splunk

Elastic Stack

AWS

Azure

GCP

Python

Bash

Ansible

PowerShell

C#

.NET

Job description

Current and future sponsorship are not available for this position.

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

Role location

Hybrid - Jacksonville, Florida

About the role

We are hiring a Senior Lead Site Reliability Engineer to design, build and operate always-on, low-latency and highly secure payment platforms that support large-scale financial transactions. This is a senior, hands-on engineering role focused on highly available, mission-critical platforms. You will work across distributed systems, cloud platforms, observability and reliability engineering to improve stability, performance, scalability and operational efficiency. You will collaborate with engineering, development and infrastructure teams while remaining deeply involved in day-to-day technical work.

Your key responsibilities

• Design and implement reliability architecture and engineering standards for scalable, resilient and operationally efficient services, platforms and infrastructure.
• Build and evolve enterprise-grade observability capabilities across metrics, logs and traces, including service-level objectives and service-level indicators, to provide actionable insights into system health and customer experience.
• Implement and continuously improve site reliability engineering practices, including error budgets, capacity modeling, resilience testing, graceful degradation and operational readiness.
• Architect automation and self-service capabilities, and design secure continuous integration and continuous delivery pipelines, deployment automation, quality gates and rollback strategies.
• Troubleshoot complex production issues, perform deep root-cause analysis and collaborate across engineering, platform and infrastructure teams to deliver long-term reliability improvements.

What you bring

Required qualifications

• Deep software engineering expertise designing, building and operating large-scale, distributed, application programming interface-driven systems in production.
• Strong continuous integration and continuous delivery experience with tools such as Azure DevOps, GitHub Actions, Jenkins or Harness, including pipeline design, deployment automation and release engineering.
• Expertise in observability, alerting and reliability engineering using technologies such as Prometheus, Grafana, Datadog, Splunk or the Elastic Stack.
• Strong cloud experience with Amazon Web Services, Microsoft Azure or Google Cloud Platform, including infrastructure as code, platform automation and cloud-native design patterns.
• Hands‑on experience with Linux, including Red Hat Enterprise Linux, Windows, SQL Server or Oracle databases, and complex enterprise technology environments, combined with experience operating highly available, mission‑critical platforms.

Preferred qualifications

• Strong automation and scripting skills using Python, Bash, Ansible, PowerShell or similar technologies; C# and .NET experience is an additional advantage.
• Experience owning reliability strategy or platform initiatives spanning multiple teams or business units.
• Experience modernizing legacy financial systems into cloud-native or hybrid architectures with a focus on resilience and compliance.

The impact you'll make

As a Senior Lead Site Reliability Engineer , you will help strengthen the reliability, scalability and performance of mission-critical payment platforms. Your work will reduce operational risk and manual effort through automation while improving visibility into platform health. By driving reliability engineering practices from design through production, you will help teams deliver stable and efficient technology that supports large-scale financial transactions.

What we offer you

• Internal career growth opportunities
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here