Site Reliability Engineer Principal

Federal Express, Inc.; Memphis (TN); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company in logistics is seeking a Site Reliability Engineer Principal to enhance system reliability and performance. This role involves complex problem resolution, mentoring junior engineers, and driving initiatives for continuous improvement. Candidates should have a strong background in cloud platforms, programming, and reliability engineering, with the opportunity to work remotely from anywhere in the U.S.

Qualifications

• 7 years of experience in IT or engineering environment with a Bachelor's degree, or 5 years with a Master's degree.
• Proven track record in maintaining system availability at scale.
• Expert knowledge in Application Performance Monitoring.

Responsibilities

• Takes ownership of complex problems and technical design gaps.
• Drives improvement initiatives for global reliability.
• Mentors junior engineers.

Skills

Cloud platforms

Programming and scripting

Infrastructure as code

Virtualization and containerization

Monitoring, alerting and observability

Reliability and availability engineering

Incident management

Software development lifecycle

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Master's degree in Computer Science, Engineering, Information Systems

Tools

Docker

Kubernetes

Job description

About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems
• Removing barriers between data sets to create new avenues of insight
• Building and iterating on solutions that generate value
• Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Company Name:

FedEx Dataworks, Inc.

Job Title:

Site Reliability Engineer Principal

Location:

3630 Hacks Cross Road, Memphis, TN 38125 (100% Remote)

Job Description:

Takes ownership and responsibility in the end-to-end resolution of complex problems and technical design gaps. Drives improvement initiatives that support the overarching global reliability of the company's systems, including capacity planning, failover strategies, performance improvements, reduction of Mean Time to Awareness/Resolve and postmortems. Provides technical solutions including specifying of requirements, functional decomposition, analysis, development and testing for current, new and major programs. Leverages critical thinking to improve best practices and provides enterprise-level recommendations that ensure reliability and resiliency. Advises and mentors junior engineers.

Qualifications:

Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems or related field plus 7 years of experience in the job offered or 7 years' equivalent work experience in information technology or engineering environment. Alternatively, a Master's degree in the same fields plus 5 years of experience. Experience with:

• Cloud platforms, e.g., Azure, AWS or GCP
• Programming and scripting
• Infrastructure as code
• Virtualization and containerization, e.g., Docker, Kubernetes
• Monitoring, alerting and observability
• Reliability and availability engineering, including SLAs and SLOs
• Incident management, troubleshooting, root cause analysis, continuous improvement
• Software development lifecycle, DevOps, CICD

Proven track record in maintaining system availability at scale, with expert knowledge in Application Performance Monitoring and end user experience measurement. Ability to identify, debug, and propose solutions for issues of scale and performance. Experience with implementing end-to-end monitoring and alerting.

Position can telecommute from any location in the U.S.

*One year of related experience can substitute for one year of education.

FedEx Dataworks is an Equal Opportunity/Affirmative Action employer committed to diversity and inclusion. We provide reasonable accommodations for qualified individuals with disabilities. For accommodations, contact [e-mail].