Site Reliability Engineer II

KFC; Kansas; On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Holidays

Parental leave

Volunteer time off

Flexible schedules

Job summary

Yum! Brands, Inc. is seeking an SRE II to lead reliability initiatives for KFC applications in a multi-cloud environment. You will own SLI/SLOs and drive blameless post-mortems, collaborating with product teams to ensure scalable observability and cost-efficient infrastructure.

Responsibilities include automating toil reduction, deploying IaC, and leading incident response with 24/7 on-call support. Strong scripting, monitoring, and cross-functional communication are essential.

Qualifications

• Bachelor’s Degree preferred
• 5+ years IT experience
• 1+ years in professional role with multi-cloud (Azure AWS GCP)
• 1+ years in Bash/Linux
• 1+ years in Python/Go/REST APIs/GraphQL
• 2+ years observability tools (DataDog Elastic Dynatrace)
• Expertise in CI/CD practices (GitLab)
• Experience with IaC toolkits (Terraform, Ansible)
• Experience with incident/problem tracking systems (Jira/ServiceNow)
• Strong collaboration and communication skills
• Understanding of large-scale infrastructure trends
• Self-driven with long-term results

Responsibilities

• Lead SRE initiatives to meet SLI/SLOs for critical applications
• Deploy monitoring and logging tools
• Automate to reduce toil
• Design and implement cloud-based observability infrastructure
• Deliver blameless RCAs and post-mortems
• Collaborate with Product Owners to define SLI/SLOs
• Develop dashboards to display SLI/SLO data
• Configure alerts for system health
• Provide on-call coverage 24/7/365
• Lead cross-functional technical discussions

Skills

SLI/SLO definition

Multi-cloud (Azure AWS GCP)

Linux command line

Python

Go

REST APIs/GraphQL

DataDog monitoring

CI/CD (GitLab)

IaC tooling (Terraform, Ansible)

Incident/Problem tracking (Jira/Servi​

Education

Bachelor’s Degree preferred

Tools

DataDog

Elastic

Dynatrace

Job description

SRE II is responsible for leading SRE initiatives such as meeting SLI/SLOs for critical applications, deployment of monitoring and logging tools, creation of automation with the goal of reduction of toil within the environment. SRE II leads KFC SRE in delivering a blameless RCA to improve KFC’s systems. They are to work cross-functionally with product owners to agree about SLI/SLOs for each critical application. SRE II is there assist in the design and building of cloud-based infrastructure observability to improve performance, cost, and reliability. SRE II is also the resident expert for the SRE team when it comes to deployment of IaC for a containerized environment.

• Automation - Lead the SRE team’s goal of elimination of TOIL through automation of processes, creation of tools, etc.
• Infrastructure as Code - Work cross collaboratively with Platform Engineering, Development, and Product teams to design, deploy, and maintain cloud native applications and infrastructure.
• Observability - Actively monitoring KFC environments utilizing tools such as Data Dog, etc. to proactively identify issues within the KFC production environment. Rotational on-call system to support the infrastructure 24/7/365.
• Complex Distributed System Troubleshooting - Provide SRE support to KFC platforms and stakeholders through investigation, analysis, leading technical resolution, and post-mortem actions. Deliver root cause analysis and corrective actions after critical incidents within the SLA listed.
• Design - Collaborate with Product Owners to determine SLI/SLOs for projects within scope. Design and develop a dashboard to hold SLI/SLO standards
• Deploy - Configure monitoring and logging tools used for generating alerts about the health of our systems and applications
• Education/Certifications - Bachelor’s Degree preferred
• Experience
• Years of Experience - 5+ or more years of IT experience
• 1+ years in a professional technical role with multi-cloud experience preferred: Azure AWS, GCP
• 1+ years of experience with bash and/or Linux command-line utilities
• 1+ years of experience in Python, Go, REST APIs, GraphQL.
• 2+ years experience with industry-standard observability tools such as DataDog, Elastic, Dynatrace, etc.
• Expertise in CI/CD best practices and methodologies: GitLab
• Experience with DevOps based Infrastructure as Code toolkits such as Terraform, Ansible, etc.
• Working experience with Incident and Problem tracking systems (i.e. ServiceNOW, Jira, etc. )
• Excellent collaboration skills with multiple engineering functions, business leaders, vendors, exhibiting excellent teamwork and strong verbal and written communication skills along with strong troubleshooting and analytical skills
• Understanding of current trends of large-scale infrastructure environments
• Proven ability to work autonomously focused on long-term results

Salary Range: 95,700 - 120,000

Benefits

• medical
• dental
• vision
• legal
• accidental death and dismemberment
• FSA/HSA (depending on enrolled medical plan)
• short-term disability
• long-term disability
• life insurance
• 401(k) plan
• 4 weeks of vacation
• paid sick leave
• 10 paid holidays
• a floating day off
• half day Fridays year-round
• 2 paid days for volunteer time each calendar year

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self.

YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.