Site Reliability Engineer II

BCforward; Charlotte (NC); On-site; USD 79,000 - 83,000; Full time

Job summary

BCforward is seeking a Site Reliability Engineer II to join our Charlotte, NC team on a 12-month contract. The role focuses on SRE strategy, observability, automation, and reliability by design to reduce incidents and improve recovery across banking and payments domains.

You will design and lead SRE governance, implement SLO/SLI and error budgets, automate monitoring, and drive incident reduction and operational resilience in a regulated environment.

Qualifications

• Leadership in SRE strategy and observability.
• Proven reductions in incidents and improvements in recovery outcomes.
• Experience across service level management, automation, incident response, and capacity/reliability.

Responsibilities

• Design and lead SRE practices, standards, and governance across banking and payments domains.
• Establish and automate observability, including metrics, logging, tracing, and alerting.
• Implement SLO/SLI and error budget frameworks to drive engineering priorities and accountability.
• Reduce incidents, MTTR, and operational toil through automation and resilient engineering patterns.

Skills

SRE strategy

Observability

Automation

Incident response

Reliability by design

Job description

Job Title: Site Reliability Engineer II

Location: Charlotte, NC

Duration: Contract - 12 months

Pay Range: $57.51/hr (W2)

Job ID: 410454

About BCforward

About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Site Reliability Engineer II to join our dynamic team. The ideal candidate will have strong experience in SRE strategy, observability, automation, and reliability by design and a proven ability to reduce incidents, improve recovery, and scale engineering-led operations across complex banking and payments environments.

Responsibilities

• Design and lead SRE practices, standards, and governance across banking and payments domains.
• Establish and automate observability, including metrics, logging, tracing, and alerting.
• Implement SLO/SLI and error budget frameworks to drive engineering priorities and accountability.
• Reduce incidents, MTTR, and operational toil through automation and resilient engineering patterns.

Required Skills & Qualifications

• Proven leadership in Site Reliability Engineering strategy, reliability by design, and observability.
• Demonstrated reductions in incidents and measurable improvements in recovery outcomes.
• Experience across all four key pillars of SRE, including service level management, automation, incident response, and capacity/reliability engineering.
• Skilled in resilient engineering, risk control, and scaling operations in complex, regulated banking and payments environments.

Preferred Skills

• Ability to navigate ambiguity, demonstrate flexibility, and establish credibility with technical peers.
• Excellent written and verbal communication skills.
• 8+ years of relevant experience with evidence of SRE transformation leadership.
• Proven delivery of SLO/SLI/error budget frameworks at scale and measurable reductions in MTTR, incidents, toil, and reliability risk.
• Experience influencing senior executives on funding and measuring reliability outcomes.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.