Site Reliability Engineer – AWS Operations

KellyMitchell Group; Greenwood Village (CO); On-site; USD 73,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell is seeking a hands-on Site Reliability Engineer to support AWS-hosted apps in a large Kubernetes environment. You will own production incidents, troubleshoot AWS/Kubernetes issues, and ensure end-to-end observability in a 24/7 on-site role in Greenwood Village, CO.

Responsibilities include incident response, IaC with Terraform and GitLab pipelines, and maintaining security controls and compliance. This contractor position offers on-site work with healthcare and retirement benefits.

Qualifications

• Strong hands-on experience managing AWS infrastructure in production
• Kubernetes operations and workload deployments, scaling and troubleshooting
• Experience with EKS is preferred
• End-to-end AWS services deployment, security, maintenance and incident response
• Knowledge of AWS security controls: security groups, NACLs, WAF
• Experience with AWS load balancers (ALB/NLB)
• Terraform and GitLab pipelines for deployment and management
• Observability stack: Datadog, Splunk, logs/metrics/alerts

Responsibilities

• Respond to production alerts and incidents, owning investigation through resolution
• Troubleshoot AWS and Kubernetes issues including scaling, deployments, config drift
• Perform fault isolation using logs, metrics, traces to identify root causes
• Build and tear down AWS infrastructure in prod, including hardened AMIs
• Manage EKS, Kubernetes workloads, security groups, WAF, load balancers, Global Accelerator
• Deploy Kubernetes resources and manage scaling and deployments
• Maintain infrastructure-as-code and CI/CD pipelines (Terraform, GitLab)
• Implement end-to-end observability and incident workflows
• Integrate monitoring/alerting tools with incident response platforms
• Automate tasks with Python or shell scripting
• Maintain security controls and compliance within SLAs
• Monitor asset inventories and participate in governance
• Collaborate with local/offshore teams for stability

Skills

AWS

Kubernetes

EKS

Terraform

GitLab

Datadog

Splunk

xMatters

Python or Shell

Security Groups & WAF

Tools

Terraform

GitLab

Job description

Job Summary

Our client, a major communication services provider, is seeking a hands‑on Site Reliability Engineer to support and maintain mission‑critical, AWS‑hosted applications in a large‑scale Kubernetes environment. This role is heavily focused on real‑time production operations, incident response, infrastructure management, security, and end‑to‑end observability. The ideal candidate has strong AWS and Kubernetes experience, understands how to secure and protect cloud infrastructure, and can independently investigate alerts, isolate root causes, and restore service health. This is an operationally focused role requiring ownership of production environments from infrastructure deployment through ongoing support and incident resolution.

Contract Details

Employment Type: Contract Location: Greenwood Village, CO Work Model: Onsite

Core Responsibilities

• Respond to production alerts and incidents routed through tools such as Datadog, Splunk, and xMatters, taking ownership from initial investigation through resolution
• Troubleshoot AWS infrastructure and Kubernetes issues, including resource exhaustion, scaling challenges, failed deployments, and configuration inconsistencies
• Perform fault isolation and dependency analysis across distributed applications, using logs, metrics, and traces to identify root causes and restore service health
• Build, configure, maintain, and tear down AWS infrastructure in production environments, including rebuilding environments from hardened base Amazon Machine Images (AMIs)
• Manage and support Amazon EKS, Kubernetes workloads, security groups, Web Application Firewall (WAF) configurations, load balancers, and AWS Global Accelerator
• Deploy Kubernetes resources, manage workload scaling, and troubleshoot deployment issues without requiring day‑to‑day application development
• Maintain infrastructure‑as‑code and infrastructure deployment pipelines using Terraform and GitLab
• Implement and maintain end‑to‑end observability, including log analysis, metric correlation, API monitoring, alerting, and incident management workflows
• Integrate monitoring and alerting tools with incident response platforms to improve visibility, speed up troubleshooting, and reduce time to resolution
• Identify opportunities to automate operational tasks and improve infrastructure reliability using Python or shell scripting
• Maintain AWS security controls, remediate vulnerabilities within established service‑level agreements, and support ongoing compliance requirements
• Monitor infrastructure compliance, maintain accurate asset inventories, and participate in governance reviews and security reporting
• Collaborate with local and offshore engineering teams to maintain production stability and ensure consistent configurations across environments

Required Skills/Experience (Must‑Haves)

• Strong hands‑on experience managing and supporting AWS infrastructure in production environments
• Good understanding of Kubernetes, including workload deployments, scaling, troubleshooting, and operational support.
• Experience with Amazon EKS is strongly preferred
• Experience managing AWS services and infrastructure end to end, including deploying, securing, maintaining, and troubleshooting production environments
• Strong understanding of AWS security, particularly security groups, network access controls, and Web Application Firewall (WAF) configurations
• Experience with AWS load balancing services, including Application Load Balancer (ALB) and Network Load Balancer (NLB)
• Hands‑on experience with Terraform and GitLab pipelines for infrastructure deployment and management
• Strong experience implementing and maintaining end‑to‑end observability, including monitoring, log analysis, metrics, alerting, and incident workflows
• Experience with monitoring and logging tools such as Datadog and Splunk
• Experience with xMatters or a comparable incident alerting and notification platform
• Proven ability to investigate production incidents, isolate faults across distributed systems, identify root causes, and drive issues through resolution
• Understanding of cloud infrastructure security, hardened AMIs, vulnerability remediation, and production compliance requirements
• Ability to work in a 24/7 operational environment and participate in an on‑call rotation

Preferred Skills/Experience (Nice‑to‑Haves)

• Experience with Google Cloud Platform (GCP) Python or shell scripting for operational automation and repetitive task reduction
• Experience automating AWS infrastructure builds, teardown processes, and environment rebuilds
• Experience with AWS Global Accelerator and advanced networking configurations
• Familiarity with vulnerability management, CVE remediation, security governance, and compliance reporting
• Experience supporting large application portfolios across multiple environments
• Background in Site Reliability Engineering (SRE), cloud operations, DevOps, or production infrastructure support

Key Competencies & Behaviors

• Production Incident Ownership
• Root Cause Analysis
• Infrastructure Reliability Focus
• Cloud Operations Expertise
• Kubernetes Administration
• Security‑First Mindset
• Proactive Monitoring Approach
• Automation‑Driven Problem Solving

Work Environment

Location: Greenwood Village, CO Work Model: Onsite

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $53.00 and $77.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee‑owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.